Service Advisor – Toro in Brisbane, Australia

Are you looking to move away from hands-on work and focus on managing workflows? Do you excel in customer service?

We are seeking a dedicated and customer-oriented individual to join our Equipment team as a Service Advisor. You’ll report to the Service Manager and handle service requests from our customers. Your duties include taking calls, managing parts and work orders, providing low-level technical assistance, and gathering customer feedback. This role is ideal for a customer driven person looking to kick start their automotive career or a seasoned technician looking to step away from the tools.

What will you do?

• Answer incoming calls across all Toro Service sites

• Manage parts interpretation, quotes, and work orders for service requests

• Keep customers updated on work order status

• Collaborate with Service Managers to balance workload and pressure

• Maintain customer and product data in ServiceMax

• Perform additional administrative tasks as needed

Located at Banyo, QLD. #LI-Onsite #LI – FG1

What do you need?

• Knowledge and experience in dealing customers

• Knowledge of Toro products and experience with their operating characteristic (desirable)

• Experience in workload planning, parts interpretation, or mechanical work is a plus

• Ability to establish effective business relationships with internal and external customers

• Excellent customer service focus

• Strong computer skills, including CRM management

• A valid Australian Motor Vehicle License (Forklift licence beneficial)

• Toro technical background, SAP and ServiceMax skills will be highly regarded