The Toro Company
jobsnear.net
Are you looking to move away from hands-on work and focus on managing workflows? Do you excel in customer service?
We are seeking a dedicated and customer-oriented individual to join our Equipment team as a Service Advisor. You’ll report to the Service Manager and handle service requests from our customers. Your duties include taking calls, managing parts and work orders, providing low-level technical assistance, and gathering customer feedback. This role is ideal for a customer driven person looking to kick start their automotive career or a seasoned technician looking to step away from the tools.
What will you do?
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Answer incoming calls across all Toro Service sites
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Manage parts interpretation, quotes, and work orders for service requests
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Keep customers updated on work order status
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Collaborate with Service Managers to balance workload and pressure
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Maintain customer and product data in ServiceMax
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Perform additional administrative tasks as needed
Located at Banyo, QLD. #LI-Onsite #LI – FG1
What do you need?
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Knowledge and experience in dealing customers
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Knowledge of Toro products and experience with their operating characteristic (desirable)
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Experience in workload planning, parts interpretation, or mechanical work is a plus
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Ability to establish effective business relationships with internal and external customers
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Excellent customer service focus
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Strong computer skills, including CRM management
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A valid Australian Motor Vehicle License (Forklift licence beneficial)
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Toro technical background, SAP and ServiceMax skills will be highly regarded
Apply Now
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