Operations Supervisor

Position Description

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Operations Supervisor is responsible for managing the activities and responsibilities of the Procurement, AV/VC, and Events teams that provide global support for our client. As a part of this management, the Operations Supervisor will be responsible for providing high-level technical assistance to the team and ensuring service and support is provided to clients at agreed levels. The Supervisor must understand the integration of people, processes, and tools within the overall delivery environment, and will be responsible for planning, scheduling, communicating, coordinating resources, and managing day-to day tasks to sustain and improve. The Operations Supervisor acts as a liaison for team communications, partnering with cross functional leaders to keep abreast of daily operations and projects.

How You Will Make an Impact:

• Work directly with Service Delivery Manager & Operations Manager to coordinate, prioritize, and maintain optimal service execution to goals and expectations of client-specific key performance indicators
• Be the point of contact for troubleshooting, customer service issues, approvals, first-level escalations, HR activity
• Assist with cross functional management teams to provide the best possible service to all end users
• Prepare reports or documentation to share with key stakeholders to help deliver great service at the best possible cost for the organization and our partners
• Assist the Operations Manager in building relationships with all partners across the organization, ensuring timely and effective communication with client stakeholders
• Observe and report on service trends across individuals and team as a whole
• Play a key part in developing best in class operations and share best practices internally
• Conduct regular meetings with local and regional team to provide guidance and support
• Support the greater Milestone Technologies team to attract, acquire, retain, and develop the necessary talent to continuously improve team performance and capability
• Seek out waste reduction initiatives
• Help create a positive and fun working environment

What You Will Need to Succeed:

• 3+ years’ experience managing a team of 10+ employees
• Ability to understand and thrive in a fast paced, high volume work environment with extremely busy peak seasons
• Excellent communication skills, both verbal and written
• Strong problem solving, prioritization, and organizational skills
• Must be proactive and data driven, with working knowledge of metrics planning and spreadsheets
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Experience in Procurement & Logistics would be a plus
• Experience in an audio visual or related field would be a plus
• Experience in event support or production management would be a plus

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Compensation

Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. 

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. 

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

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