Cpl Group
Job title:
French Customer Success Manager
Company
Cpl Group
Job description
The job: CUSTOMER SUCCESS MANAGER – FRENCH SPEAKERMy client has an exciting opportunity for a French speaking Customer Success Manager to join their Dublin team to look after a set of key customer accounts.The role:
- Provide maximum value to customers by building strong relationships
- Drive proactive engagement between the Customers Service teams and the company’s products experts
- Develop the company as a trusted partner by assisting customers plan and understand the best ways to utilise their software or products based on the customer’s business needs
- Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers’ levels of engagement and provide feedback regarding service improvements
- Respond to potential customer projects as they arise within your accounts
- Support the management of customer projects,
- Act as an extra escalation point for customers particularly when dealing with high priority incidents
About you
- Proficient French speaker
- 3+ years’ experience in a Customer Success/ Account Management Role a MUST.
- Demonstrated understanding of Customer Success Management and Retention practices.
- Excellent interpersonal skills required particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers.
What the company offers:· Competitive compensation that rewards achievement· High-level Health, Dental, and Vision insurance· Life insurance & Income Protection· 23 days Annual Leave plus 2 company days· Generous Maternity & Paternity leave policies· 6% Pension match· Employee Assistance Programme· Fun and inclusive environment with regular events organised by Engagement, and Diversity CommitteesLocation: Sandyford D18Interested? Apply today or send your CV to#LI-LM7
Expected salary
Location
Sandyford, Co Dublin
Job date
Fri, 02 Aug 2024 07:10:07 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.