Ads Quality Controller – German

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.

Join us.

The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.

Main responsibilities:

1. Act as the 1st line quality controller to ensure specialists are adhering to the policy guidelines and ensuring quality standards set are being met

2. Perform data analysis, feedback problems & handle necessary escalation and weekly feedback on moderation quality

3. Cooperate with moderation teams and cross-functional teams to ensure the moderation quality is up to standard

4. Create guidance documents and information channels for specialists to ensure policy changes / updates do not impact the expected moderation accuracy

5. Drive key controls like refresher training ; policy iteration training ; business reviews ; trend identifications and sharing insights with policy and risk teams and to manage cross team escalations

Qualifications

1. Fluency in German plus English in order to support German market.

2. Professional experience within a Quality Audit and Quality Management related role.

3. Good general IT and MS Office skills, with a good knowledge of advanced internet functions.

4. Ability to work in fast and evolving workflows with an eye for detail.

5. Ability to maintain a high degree of confidentiality while meeting strict deadlines.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Equal Opportunity

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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