Otisline Customer Service Representative – 12 months fixed term contract in Sydney NSW, Australia

Date Posted:

2024-04-25

Country:

Australia

Location:

LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia

Come and join OTIS today and be part of the Forbes 2023 World’s Best Employers!

At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Our impressive Otisline is a 24/7 response center that provides OTIS support across Australasia. We are looking for a Customer Service Representative in our Sydney CBD office. This role reports to the Manager, Customer Service (Otisline).

About You

You will be responsible for taking inbound calls from our clients and effectively dispatching the customers’ requests to our service technicians. Your role will also include various administration tasks.

• Monday to Friday

• 11 am – 7 pm

• Fixed term – 12 months contract

Key Responsibilities

• Ensure the efficient receipt, handling, and dispatching of customer calls and inquiries.

• Monitor and coordinate service calls to Elevators, Escalators and Travelators registering fault conditions.

• Enter and maintain all data received from service calls and field technicians into a web-based application.

• Liaise with Field Management to expedite service calls or when a customer is trapped in Otis-maintained equipment.

• You will communicate frequently with building owners/supervisors, members of the public, the Service Operations Manager, State Operations staff, and all members of the Otisline team.

What you will need to be successful

• Excellent customer service skills and good telephone manners

• Experience in emergency response procedures (desired)

• Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management).

• Self-motivated and able to operate with minimal supervision.

• Good attention to detail and results-driven.

• Ability to operate effectively in a high-paced call center environment.

• Have a flexible, friendly attitude and the ability to work well in a team environment.

What We Offer

• Competitive base salary and benefits

• Overtime in line with the Clerks Private Sector Award

• Access to funded study schemes such as our industry-leading Employee Scholarship Program and Educational Assistance Scheme

• A culture that encourages innovative ideas and appreciates our talent is the key to our success.

Apply Now and Help us Build What’s Next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected] .

Privacy Policy and Terms:

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what’s possible to thrive in a taller, faster, smarter world.