Workplace Relations Consultant in Thornleigh, Australia

Job Description:

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Macca’s”, we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner time and time again, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.

Could you be our next Workplace Relations Consultant?

At McDonald’s, we’re more than just a Quick Service Restaurant, we’re a community of individuals committed to creating exceptional experiences for our customers and employees alike. Our commitment to excellence extends beyond the counter; it’s ingrained in everything we do, including how we manage our people – that’s where you come in. We have an exciting opportunity for an experience Workplace Relations Consultant to be at the forefront of ensuring McDonald’s maintains robust people compliance performance and adheres to best practice principles in managing employee relations within our restaurants. Your mission? To diagnose opportunities, implement solutions, and ensure our teams operate in a supportive, compliant, and productive environment.

What can you expect on a day-to-day basis?

• Conducting thorough investigations and managing complex employee relations matters

• Developing and updating educational resources on ER/compliance for our restaurants

• Monitoring background checks and mitigating risks to our brand and people

• Assisting in managing external/legal/regulatory claims

• Coaching line managers on compliance matters and employee relations

• Delivering training on compliance, investigations, and people performance

• Analysing data to produce insightful reports and recommend improvement initiatives

• Collaborating with various departments to optimise legal and compliance practices

• Fostering a high-performance culture by developing team members and providing feedback

Your keys to success:

• A Bachelor’s Degree in Business, Human Resources, Law, or similar field

• Minimum 2 years of experience in a similar role

• Strong understanding of Australian employment law and modern awards

• Proven ability to solve complex problems with autonomy and initiative

• Passion for delivering exceptional customer service and tailoring solutions to business needs

• Excellent written and verbal communication skills, with polished presentation abilities

• Exceptional organisational skills and ability to manage multiple complex matters

• Team player with a positive attitude and strong ethical standards

• Previous experience in a McDonald’s restaurant or other QSR will be highly regarded

Relish in the Macca’s difference when you join the Golden Arches:

• Competitive Remuneration Package. We offer a total reward package of base salary, health care and a target incentive bonus plan.

• 5 Weeks of Annual Leave. Switch off and recharge or explore your passions outside of work with an additional week of annual leave each calendar year.

• Highly Flexible Work Environment. Our teams have embraced a hybrid working model, balancing working remotely and connecting in the office to support our people and how they best add value.

• Birthday & Volunteer Leave. Enjoy a day-off during your birthday month and 3 days annually to volunteer for a registered charity you are passionate about.

• Ongoing Professional Development. We are committed to developing our people by investing in leadership programs and a world class learning and development offering that propel you to achieve your career goals.

• Macca’s Staff Discount & Retail Discounts. Enjoy discounted Macca’s at any restaurant across Australia and access to hundreds of retail discounts.

• Access To Our 24/7 Wellbeing Partner (Sonder) For You & Your Immediate Family. Using the Sonder app, access free and confidential safety, medical and mental health support via chat or phone with accredited professionals.

• A Fun & Vibrant Culture. Immerse yourself in local and Macca’s only events and experiences from day one of working with us.

As an equal opportunity employer, we strongly encourage applications from people of all backgrounds, ethnicities, cultures and experiences. We strive to make every moment through the recruitment process a feel-good moment for everyone. Let us know if we can provide any reasonable accommodations to enable you to participate in the job application and interview process, if you’d like to note your pronouns or have suggestions for how we can improve in this space.

Requsition ID: 668