Welsh Speaking Communications Operator – Local Authority

Job title:

Welsh Speaking Communications Operator – Local Authority

Company

Spinwell Global

Job description

About The RoleRole: Welsh Speaking Communications Operator REF 364322
Contract Length: Until December 2025
Location: St Asaph
IR35: Inside
Pay Rate to Intermediary: £22.09 per hourSpinwell is recruiting for a Welsh Speaking Communications Operator for an excellent opportunity within the public sector.RESPONSIBILITIES OF THE WELSH SPEAKING COMMUNICATIONS OPERATOR

• Initial investigation – you will be trained to ask initial questions to establish the risk/severity and if there are any lines of enquiry or investigation such as evidence, or forensic opportunities. You will manage expectations of the reporting person providing crime reduction advice and reassurance.
• Partners – you will work with other emergency services and partner agencies, supporting the work they do and arranging for police involvement where this is needed.
• Advice – many of the non-emergency calls received are resolved by our communication operators. This could be through offering advice or signposting members of public to more appropriate agencies when it is not a matter dealt with by the police. With each contact you will be managing expectations advising what police can and cannot do.
• Recording intelligence – from information given by our communities you’ll be identifying and recording information to share with other parts of the organisation, to inform our future policing operations.
• Service delivery – you will be part of a professional team who deliver a good service by being focused and alert to deal with whatever the next call could bring and dealing with sometimes constant calls to a professional standard.

SKILLS/EXPERIENCE OF THE WELSH SPEAKING COMMUNICATIONS OPERATOR

• You have an NVQ level 3 or equivalent qualification, in Communication/Business/Customer related field, or an equivalent amount of proven relevant experience.
• You can type around 25 – 30wpm.
• You have good communication skills together with the ability to work well in a team environment or on your own initiative.
• You are computer literate to an intermediate level together with windows systems and/or relevant experience.
• You have the ability to evidence problem solving skills.
• You have the ability to remain calm in stressful situations.
• You have good geographical knowledge of North Wales.

If you are a Welsh Speaking Communications Operator, apply now or send your CV to Spinwell!We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Expected salary

£22.09 per hour

Location

St Asaph, Denbighshire

Job date

Sun, 06 Oct 2024 07:11:20 GMT

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