Welcome Agent in Sydney, Australia

Job Number 24165220

Job Category Rooms & Guest Services Operations

Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Authentically You

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.

With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent (Guest Service Agent). So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply!

ROLE RESPONSIBILITIES:

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

• Secure payment, Verify/adjust billing for guests.

• Communicate to appropriate staff when guests are waiting for an available room.

• Advise guest of messages.

• Coordinate with Housekeeping to track room status and guest concerns.

• File guest paperwork or documentation.

• Operate telephone switchboard station.

• Run and check daily reports, contingency lists, and credit card authorization reports.

• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.

• Count and secure bank at beginning and end of shift.

• Process all payment types, vouchers, paid-outs, charges, and provide change.

• Notify Loss Prevention/Security of any reports of theft.

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International

• Discounts on food & beverage across all our hotels

• Recognition programs to keep you motivated

• Wellbeing & mindfulness programs to ensure you stay healthy

• Employee Assistance Program

• ‘Great Places to Work’ certified

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.