Weddings & Special Events Manager in Melbourne, Australia

Job Number 24180655

Job Category Sales & Marketing

Location The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Wedding & Event Sales Manager , we not only meet, but also exceed, our guests’ expectations – you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

Position Summary:

• Join our Ladies and Gentlemen and be responsible for managing all wedding inquiries, selling and managing the events to completion.

• Social events and special events will also be part of the portfolio.

• Organizing menu tastings, booking accommodation, managing suppliers and finalizing bills will be some of the main tasks performing daily.

• Meet with prospective clients for wedding, social, and private event tours.

• Ensure prompt and efficient responses to sales enquiries, wedding show-arounds, and FAM tours.

• Monitoring, analyzing, and recommending company conversion statistics.

• Recognize market trends and assure the company’s continued competitiveness and market relevance.

• Generate estimates for prospective bookings and conduct timely follow-ups. Additionally, communicate with clients regarding the coordination of the event’s intricate aspects.

• Communicate with and maintain relationships with different departments to guarantee the successful, efficient, and seamless operation of events.

• Supervise, arrange, and communicate bookings for events.

• Ensure the accuracy of billing and information, and keep profiles updated.

• Document and managing client feedback post event. Take accountability for challenges and assure their resolution.

• Greet all clients during the event phase and facilitate a seamless handoff to the operations team.

• Participate in the development of brochures and other promotional materials.

• Participate in necessary workshops, exhibitions, and promotional activities.

• Collaborate closely with other sales and events team members.

• Capability to work weekends in accordance with business needs.

About You:

• Experience in managing wedding and social events. CI/TY experience will be ideal but not compulsory

• Minimum 2 years of experience in hotels/exclusive wedding venues

• Must possess the enthusiasm and skill to sell an experience.

• Full working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

• Highly lucrative performance-based incentive bonus with earning up to 30% of base salary, paid quarterly

• Global sales incentive trip for Elite Sales performers

• Commission earning potential for sales referrals to other Marriott International properties

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.