About Us:
At Lindy.ai, we’re building the future of personalized AI solutions that transform how people interact with technology. Our mission is to make AI accessible, intuitive, and impactful for businesses and individuals. We’re looking for a passionate Customer Success Manager to join our dynamic, fully remote team and help our clients maximize the value of Lindy.ai’s solutions.
The Role:
As a Customer Success Manager, you’ll be the go-to person for our clients, ensuring they achieve their goals with Lindy.ai’s products. You’ll build strong relationships, provide proactive support, and act as a bridge between our customers and internal teams. Your ability to listen, strategize, and deliver results will make you an invaluable partner to our clients.
Key Responsibilities:
- Serve as the primary point of contact for a portfolio of clients, ensuring their needs are met and exceeded.
- Develop and maintain strong, long-term relationships with customers.
- Onboard new clients, providing training and resources to set them up for success.
- Proactively monitor client usage and performance metrics to identify opportunities for growth or areas of concern.
- Collaborate with product and technical teams to ensure customer feedback informs product development.
- Resolve issues and provide timely, effective solutions to customer challenges.
- Identify upsell and cross-sell opportunities, contributing to revenue growth.
What We’re Looking For:
- Proven experience in customer success, account management, or a similar role (preferably in SaaS or tech).
- Strong interpersonal and communication skills, with the ability to explain technical concepts in a clear and approachable manner.
- A proactive and problem-solving mindset with excellent organizational skills.
- Familiarity with CRM tools and customer success platforms (e.g., Salesforce, Gainsight).
- Ability to work independently in a remote environment, with a strong sense of accountability.
- A passion for technology, AI, and driving customer satisfaction.
What We Offer:
- Competitive salary and performance-based incentives.
- Fully remote work with flexible hours.
- Opportunities for growth and professional development.
- A collaborative and innovative work culture.
- Access to cutting-edge AI tools and resources.
How to Apply:
If you’re ready to make a real impact and help customers thrive with Lindy.ai, we’d love to hear from you! Send your resume and a cover letter here
[email protected] and explain why you’d be a great fit for this role.
Join us at Lindy.ai, where technology meets innovation, and customer success drives everything we do!