Warranty Coodinator in Melbourne, Australia

jobsnear.net

The Warranty Coordinator is responsible for managing and overseeing the process, submission and review of warranty claims and processes , ensuring that all customer and company warranty requirements are met efficiently and effectively. You will play a key role in maintaining high standards of customer service and satisfaction, while also protecting the financial interests of the company and management of the brand in market.

What you will do

  • Primary warranty contact for the National Dealer and Direct Service Network.

  • Primary contact for processing and analysis of Dealer and Direct Warranty Claims.

  • Actively involved in implementing structures and procedures to increase productivity.

  • Formulating Service and Warranty Bulletins and policies ( In conjunction with Toro –USA and National Product Manager)

  • Management and review of monthly reporting KPI’s to ensure transparency of the warranty function and performance within Toro Australia

  • Establishing and developing communication with O.E.M’s.

  • Coordinating rework programs with Technical Product Manager – Consumer/Professional/ Construction Equipment.

  • to internal staff.

  • Assisting the Technical Product Manager in liaising with Factory Technical/ Service staff.

  • Assisting in Dealer Service Training on Company products.

  • Assisting in the testing, evaluation and introduction of new product.

  • Providing ongoing leadership and training for all workshop process and procedures.

  • Development and implementation of workshop standards, policies and procedures relating to warranty

  • Liasing with sales and technical staff to maintain understanding of warranty guidelines and process

  • Monitoring and evaluating the performance and efficiencies of staff

  • Direct responsibility for warranty administrator

What you need

  • Experience in a technical role in a commercial environment

  • Minimum 2 years’ experience in warranty management

  • Turf industry equipment experience.

  • Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external partners

  • Ability to build an empathy with Dealer to provide an internal resource .

  • Strong focus on customer service

  • Ability to work in a flexible environment, which includes time required for completing tasks.

  • Strong organisational, planning and communication skills

  • Must have a valid Australian motor vehicle license.

  • Have valid passport. Overseas and interstate travel maybe required .

To apply

Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don’t miss out on this great opportunity.

Should you wish to join a market leading company with strong ‘People Values’ and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page toro.com.au/jobs-at-toro .

Only shortlisted candidates will be contacted.








Apply Now

To help us track our recruitment effort, please indicate in your cover//motivation letter where (jobsnear.net) you saw this job posting.

Share

MSF Speaking Out Case Studies (SOCS) Research Officer

jobsnear.net Location: Any MSF office (*) Contract: permanent at 100% Start date: January 2025 Deadline…

5 minutes ago

Stagiaire assistant.e communication digitale H/F

jobsnear.net Le Centre de réflexion sur l'action et les savoirs humanitaires (Crash) est une structure…

5 minutes ago

Marketing Consultant

Job title: Marketing Consultant Company Job description Marketing Consultant required to work at Anastasia Barbers…

31 minutes ago

Vice President, Release Train Engineer

Job title: Vice President, Release Train Engineer Company BNY Mellon Job description Job Description:Vice President,…

40 minutes ago

Primary Care Mental Health Practitioner – Epsom PCN

Job title: Primary Care Mental Health Practitioner - Epsom PCN Company NHS Job description This…

1 hour ago

Senior Analyst, HR Services

Job title: Senior Analyst, HR Services Company Northern Trust Job description About Northern Trust:Northern Trust,…

2 hours ago
For Apply Button. Please use Non-Amp Version

This website uses cookies.