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VP, Customer Success Strategic Accounts
Job Category: VP
Requisition Number: VPCUS005931
O-TX-Richardson
Richardson, TX 75082, USA
US Remote
SUMMARY
The VP, Customer Success Strategic Accounts will join RealPage’s Customer Success organization as a strategic leader, relationship builder and loyalty creator for RealPage’s most strategic accounts, representing ~13% of recurring revenue. You will lead a team of high caliber Customer Success Managers accountable for driving adoption and growth in support of our Strategic Accounts. In this role, the VP Customer Success, Strategic Accounts will be develop deep relationships and trust with the C-suite and decision makers levels. You will work closely with these customers to intimately understand their business objectives and ensure they realize their intended outcomes for partnering with RealPage. This position will partner cross-functionally with Sales, Product, Support, Delivery and Marketing to drive customer engagement & success, advocacy opportunities, retention, and overall operational excellence. The ideal candidate has a passion for customer success and business outcomes – establishing brand loyalty and customer satisfaction. They must have a proven track record of successful customer relationship management and growth with top accounts. This is an exciting role in a fast-paced global company with the ability to positivity impact our customer relationships and have a high impact on RealPage’s growth and brand in the marketplace.
PRIMARY RESPONSIBILITIES
QUALIFICATIONS
KNOWLEDGE/SKILLS/ABILITIES
Physical Demands and Working Conditions
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.
#LI-REMOTE
#LI-JH1
Required
Leadership
Intermediate
Attention to Detail
Advanced
Required
Dedicated
: Devoted to a task or purpose with loyalty or integrity
Leader
: Inspires teammates to follow them
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Required
Ability to Make an Impact
: Inspired to perform well by the ability to contribute to the success of a project or the organization
Required
Bachelors or better in Business Administration or related field.
Required
10 years:
10+ years of experience in customer-facing roles, with at least 5 years in a senior-level position managing people managers.
12 years:
12+ years of account management experience in a SaaS or subscription enterprise software company
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