Job title:
Vodafone Customer Care & Sales Retention Agent Galway
Company
Kelco Communications Ltd
Job description
Job descriptionTogether we can!Do you thrive in a fast-paced environment where accuracy and excellent communication skills are key? Are you passionate about providing exceptional customer service? If so, then a Customer Care & Sales Retention Agent role at Vodafone could be perfect for you!In this dynamic role, You’ll be a customer advocate, negotiator, and problem-solver, all rolled into one. You’ll play a vital role in our company’s success by turning potential customer churn into loyal, long-term partnerships while being the first point of contact for Vodafone customers, ensuring a seamless experience across various touchpoints.We offer:
- Competitive weekly pay plus loyalty rewards
- Loyalty rewards.
- Attractive Staff Discounts & Incentives.
- Career Progression Opportunities.
- On-Going Training & Development.
- Discounted Health Care.
- Employee Assistance Program available for employees & their families.
- Staff referral scheme.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Deliver exceptional customer service by actively listening, empathizing, and providing creative solutions to retain their business.
- Effectively troubleshoot issues related to orders, plans, and billing.
- Accurately enter customer information, plan details, and order specifications into Vodafone’s CRM system.
- Maintain and update databases to ensure all information is current and readily accessible.
- Collaborate with other departments (e.g., technical support) to ensure customer issues are resolved efficiently.
- Proactively reach out to customers at risk of cancellation to understand their concerns and identify opportunities to address them.
- Negotiate contract renewals, pricing, and other terms to find win-win situations for both the customer and the company.
- Analyse customer feedback and identify trends to develop and implement strategies that improve customer retention.
- Track and meet sales retention targets.
- Maintain accurate records of customer interactions and outcomes.
- Stay up-to-date on company products, services, and promotions to effectively communicate their value to customer
- Uphold Vodafone’s high standards for customer service by providing clear explanations and solutions.
- Communicate effectively with internal departments to facilitate order fulfilment.
Qualifications:
- Minimum of 1 year experience in a customer service or data entry role (or a combination of both).
- Strong computer literacy with proficiency in Microsoft Office Suite and CRM systems (a plus).
- Excellent attention to detail and accuracy in data entry.
- Exceptional communication and interpersonal skills, with the ability to build rapport with customers.
- A problem-solving mindset and the ability to find solutions independently.
- The ability to work effectively under pressure and meet deadlines in a fast-paced environment.
- A positive and professional demeanour with a passion for exceeding customer expectations.
Job Types: Full-time, PermanentBenefits:
- Employee discount
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Expected salary
€12.7 per hour
Location
Galway
Job date
Sat, 16 Nov 2024 23:05:49 GMT
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