Vodafone Customer Care & Sales Retention Agent Galway

Job title:

Vodafone Customer Care & Sales Retention Agent Galway

Company

Kelco Communications Ltd

Job description

Job descriptionTogether we can!Do you thrive in a fast-paced environment where accuracy and excellent communication skills are key? Are you passionate about providing exceptional customer service? If so, then a Customer Care & Sales Retention Agent role at Vodafone could be perfect for you!In this dynamic role, You’ll be a customer advocate, negotiator, and problem-solver, all rolled into one. You’ll play a vital role in our company’s success by turning potential customer churn into loyal, long-term partnerships while being the first point of contact for Vodafone customers, ensuring a seamless experience across various touchpoints.We offer:

• Competitive weekly pay plus loyalty rewards
• Loyalty rewards.
• Attractive Staff Discounts & Incentives.
• Career Progression Opportunities.
• On-Going Training & Development.
• Discounted Health Care.
• Employee Assistance Program available for employees & their families.
• Staff referral scheme.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Deliver exceptional customer service by actively listening, empathizing, and providing creative solutions to retain their business.
• Effectively troubleshoot issues related to orders, plans, and billing.
• Accurately enter customer information, plan details, and order specifications into Vodafone’s CRM system.
• Maintain and update databases to ensure all information is current and readily accessible.
• Collaborate with other departments (e.g., technical support) to ensure customer issues are resolved efficiently.
• Proactively reach out to customers at risk of cancellation to understand their concerns and identify opportunities to address them.
• Negotiate contract renewals, pricing, and other terms to find win-win situations for both the customer and the company.
• Analyse customer feedback and identify trends to develop and implement strategies that improve customer retention.
• Track and meet sales retention targets.
• Maintain accurate records of customer interactions and outcomes.
• Stay up-to-date on company products, services, and promotions to effectively communicate their value to customer
• Uphold Vodafone’s high standards for customer service by providing clear explanations and solutions.
• Communicate effectively with internal departments to facilitate order fulfilment.

Qualifications:

• Minimum of 1 year experience in a customer service or data entry role (or a combination of both).
• Strong computer literacy with proficiency in Microsoft Office Suite and CRM systems (a plus).
• Excellent attention to detail and accuracy in data entry.
• Exceptional communication and interpersonal skills, with the ability to build rapport with customers.
• A problem-solving mindset and the ability to find solutions independently.
• The ability to work effectively under pressure and meet deadlines in a fast-paced environment.
• A positive and professional demeanour with a passion for exceeding customer expectations.

Job Types: Full-time, PermanentBenefits:

• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Expected salary

€12.7 per hour

Location

Galway

Job date

Sat, 16 Nov 2024 23:05:49 GMT

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