Vice President, Client Service Manager I

Job title:

Vice President, Client Service Manager I

Company

BNY Mellon

Job description

Job Description:Bring your ideas. Make history.
BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” – 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.With 240 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNY is all about.In this role, you’ll make an impact in the following ways:

• Day to day oversight of the assigned portfolios to ensure high Client Experience Levels
• Transaction Management: – Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution, Report Review and preparation on Portfolio’s Performance, Monitoring of Service Level
• Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams
• Lead and participate in Client Meetings and ensure minutes and follow up items are closed out
• Develop strong working relationships with Front Office Relationship Managers
• Identify and resolve issues while serving as a high-level escalation point for complex situations and ensure that they are brought to a successful resolution
• Employee Development: Key role in training of support team on Client and deal specific requirements
• Partner with Global Group Managers to identify and streamline business operations. Support the efforts to enhance controls by standardizing relevant business processes and consistently managing/monitoring those activities to ensure quality and accuracy. Support key business programs, including business and process improvements which drive greater operational efficiencies and superior client service
• Serve as an escalation point and communicate effectively with other internal shared services, external investment managers, brokers, and clients. This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management
• Partner Management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and escalate any concerns

To be successful in this role, we’re seeking the following:

• Minimum 5 years Corporate Trust or related financial markets/securities industry experience. and minimum 7 years financial services industry experience.
• Strong Client Management Experience
• Ability to review deal governing documents
• Experience in Loans (syndicated, bi-lateral, real estate) very desirable
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• Proactively monitor and manage the activities performed within our business partners outside of Ireland
• Ability to quickly address issues – strong decision making
• Financial Services Technical Skills
• Effective interpersonal, oral and written communication skills
• Excellent analytical, organisational and time management skills with the ability to meet tight deadlines
• Proficiency in using Microsoft packages particularly Excel

At BNY, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index

, Disability: IN – 100% score * 100 Best Workplaces for Innovators, Fast Company

• CDP’s Climate Change ‘A List’

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Expected salary

Location

Dublin

Job date

Thu, 01 Aug 2024 00:20:46 GMT

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