Training & Digital Adoption Lead

An opportunity has arisen for a Training & Digital Adoption Lead within Aviva Life & Pensions Ireland (ALPI) Customer Experience Transformation (CET) programme for a 24 Month Fixed Term Contract.

The primary purpose of this role is to lead the development and delivery of the digital adoption programme for our staff, brokers and customers. You will be responsible for reviewing, analysing and understanding current broker & customer behaviours associated with existing digital assets. You will also be responsible for building an engagement, training and tracking programme to maximise the usage of digital assets in line with ALPI ambition.

The role is focused on developing and delivery of training in support of business strategies, internal procedures and employee development & growth. This role involves collaborating with various departments to identify training needs, designing effective learning solutions, and driving user engagement with digital tools and platforms. The ideal candidate is a customer champion committed to delivering a consistent engaging learner experience with ability to flex delivery and engagement styles.

This role can be based in our Dublin, Cork or Galway office and adheres to Aviva’s hybrid working policy.

Duties & Responsibilities:

• Lead the design and delivery of a diverse range of learning programs to support our staff, brokers and customers.
• Design and develop and deliver in-person learning capability for key broker partners.
• Using a consultative approach, work with wider team, subject matter experts and senior leaders across multiple business functions to deliver one consistent experience nationally.
• Develop and deliver facilitated learning experiences to help support overall Aviva broker value proposition.
• Be the customer champion when collaborating and coordinating with partners in determining training needs and appropriate delivery method.
• Provide ongoing support and resources to users, addressing any challenges or resistance to digital adoption.
• Track and analyse the effectiveness of training programs and digital adoption initiatives, making adjustments as needed.

Skills & Experience:

• Formal background and experience in training and development.
• Proven ability to design and build blended solutions for the insurance/financial services industry.
• Experience with eLearning tools and learning management systems
• Bachelor’s degree in communications, Organisational Development, or Learning and Development.
• Strong communication and presentation experience, strategic problem-solving, and continuous learning abilities.
• Strong relationship management and communication skills.
• Ability to own and implement deliverables from start to finish.
• Analytical skills to assess training effectiveness and adoption rates

What will you get for this role? 

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%)
• Annual performance related bonus and pay review.
• Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days.
• Free car parking
• Generous Health & dental insurance contributions after six months
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
• Cycle to Work benefit scheme.
• TaxSaver Travel Scheme
• Family friendly parent’s (matching paternity and maternity leave) and carer’s leave.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family
• Employee Assistance Programme
• Volunteering days
• Professional qualification support and transparent career progression plans

Aviva is for Everyone 

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact megan.crabbe@aviva.com

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