Tenant Liaison Officer – EDN30210

Job title:

Tenant Liaison Officer – EDN30210

Company

City of Edinburgh Council

Job description

Place – Housing and HomelessnessTenant Liaison Officer – High Rise Management and Investment Hours
Waverley CourtSalary: £28,046 – £32,010
Hours: 36 per weekThe City of Edinburgh Council has declared a Housing Emergency and wants to ensure everyone has a secure, safe, warm place to call home, with access to services and a culture that supports individuals and communities to thrive.Following a review of our delivery structure we have an exciting career development opportunity for Tenant Liaison Officer within the High-Rise Investment team.We are looking for an individual who will support the delivery of a high-quality, front-line service to residents. You will lead from the front to drive performance and embed a customer focused culture within the service which has the needs of our tenants at its heart.You will work in and around the city supporting the delivery of an extensive improvement programme across the Council’s entire high-rise blocks working with tenants, contractors, and colleagues in Housing Locality teams to deliver a range of upgrade programmes to provide warm, energy efficient and reduced fuel cost homes whilst meeting statutory Government targets and our own net zero carbon commitments.You will be responsible for:

• Engage and support tenants and homeowners during the delivery of the programmes.

• Carry out consultation with the local communities and key stakeholders to gain their support for the Council’s improvement programmes.

• Ensure the needs of individual, vulnerable tenants are identified and liaise with the appropriate services to identify workable solutions for everyone.

If you are enthusiastic, positive, and can make decisions as well as demonstrating our behaviours – respect, integrity, and flexibility, we would love to hear from you.If you have any questions or would like to know more about the role, please contact tenantandresident@edinburgh.gov.uk.We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.You can find out more on Our Behaviours web pageOur salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.Happy to talk flexible working.Follow us on Twitter at @edincounciljobsJob AttachmentsShow on mapFavourite Tenant Liaison Officer – EDN30210AdvertisementFrequented links© 2025 myjobscotland Please enable JavaScript to continue using this application.

Expected salary

£28046 – 32010 per year

Location

Edinburgh

Job date

Thu, 27 Feb 2025 08:28:38 GMT

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