Technical Support Specialist- Remote

Job Details

Description

Technical Support Specialist, Product & Innovation- Remote

Who We Are 

At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success. 

Job Summary

Join the Oldcastle Building Envelope team as a Remote Technical Support Specialist within the Product & Innovation Technical Support team where you will use your technical knowledge, ensuring excellence in both product and application support. As a key player, you will play a pivotal role in shaping the customer experience, driving continuous improvement, and fostering a culture of technical expertise. OBE believes in evaluating, engineering, and applying our products based on sound design principles and strict adherence to applicable building codes. We pride ourselves on our technical expertise and ability to develop creative, cost-effective solutions to meet our customers’ needs and specific design requirements.

The Remote Technical Support Specialist will assist in driving revenue growth and expanding market share through technical support of customer facing facilities. Reporting directly to the Director of Technical Support, you will provide technical support for internal customers related to code compliance, product performance and product application. You will also guide development of internal reference libraries and training programs to enhance technical knowledge throughout the organization.

Here’s What You’ll Get To Do

• Ensure product support requests are handled in a timely manner and give an effective resolution of internal customer inquiries, issues and escalations related to glass & metal products. Collaborate with cross-functional teams, including the Product and Innovation team to address and resolve product-related challenges.
• Provide technical guidance and troubleshooting assistance through application support for internal customers. Collaborate with cross-functional teams, internal customers, and the broader Product and Innovation team to ensure successful application of our products in all environments.
• Track status of technical support requests and report-out through monthly dashboards.
• Identify opportunities for product improvements and request related engineering changes for standard products.
• Provide training and support to internal customers. Evaluate technical requests to identify opportunities to provide resources and training to customer facing facilities and internal customers.
• Represent OBE at industry trade associations (i.e. FGIA, ASTM, NGA, NFRC, etc.).

Here’s What We’re Looking For

• An associate degree in Engineering or related field. Bachelor’s degree preferred. 
• 5+ years’ experience in product knowledge, product application, project design, manufacturing, engineering and/or application of architectural glass/fenestration products.
• Experience with Autodesk AutoCAD, NFRC thermal software, Window Glass Design software and design pressure& structural analysis software strongly preferred.
• Proficient with Microsoft Excel, Word, Teams, and PowerPoint.
• Accuracy and attention to detail.
• Must be a proven self-starter requiring minimal supervision, with strong problem-solving skills.
• Critical thinking / using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to opportunities.
• Ability to multitask in a deadline-driven environment and shift priorities as needed.
• Highly accountable to self and others, drives closure of tasks, and completes quality work on time.
• Team-oriented, possess a positive attitude, and works well with others.
• Demonstrated strong and effective verbal, written, and interpersonal communication skills.

What OBE Offers You

• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play. 

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries. 

If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! 

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability–If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

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EOE/Minorities/Females/Veteran/Disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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