Technical Support Specialist II – Cooling Systems

Overview

Mitsubishi Electric Power Products (MEPPI) serves the North American power systems, rail transportation, and large visual display markets with electrical and electronic products, systems, and services.

POSITION SUMMARY

Perform technical support activities for assigned products and services. Conduct analyses and produce reports for internal and external audiences.

ESSENTIAL FUNCTIONS

• Provide technical support at the system/facility level on assigned products for MEPPI, authorized services providers (ASP) and end users.
• Track field incident tasks assigned to the operating divisions through completion.
• Provide technical support to the operating divisions for RCA investigations and QA issues.
• Compile data, conduct analyses, and present findings regarding failure trends, escalated incidents, and design change recommendations.
• Create, maintain, and distribute technical updates and troubleshooting guidelines and documents to MEPPI, ASP’s and end users. Maintain records and track for quality system compliance.
• Collaborate in the development and maintenance of technical support processes and procedures.
• Provide product support for remote monitoring software used with MEPPI products, including vendor issues, product documentation and technical support to customers. Maintain software database and version controls.
• Act as technical liaison with MEPPI expatriates and equipment divisions.
• Produce letters, memos, e-mails, reports, and other technical communications as required for distribution.
• Perform and assist with fieldwork to provide direct technical support and site testing. Perform and assist with technical presentations.
• Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.

QUALIFICATIONS

• Bachelor’s degree in a technical discipline with 3-5 years of experience providing technical and/or field support of assigned products and systems, or equivalent education and experience.
• Intermediate knowledge of assigned products and remote monitoring.
• Advanced knowledge of field acceptance testing, test equipment, test reports, data analysis, safety requirements, and applicable industry standards such as UL, NEC, and IEC.
• Advanced analytical and problem-solving skills.
• Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.
• Advanced computer skills with emphasis on MS Office Products software and MRP/ERP systems

MEPPI offers its employees competitive salaries, commensurate with qualifications and experience, as well as comprehensive benefits including:

• 401(k) Program
• Medical, Dental, Vision and Life Insurance
• Vacation
• Paid Holidays
• Employer sponsored programs including Flexible Work Arrangement, Wellness, and Professional Women’s ERG, HOPE (community outreach)
• Onsite Fitness Center and Café
• Employee Discounts
• Flexible Spending Accounts
• Volunteer opportunities
• Paid Parental Leave