Technical Support Remote Engineer – HPLC “M/F/D”

Job Description

Every day, Agilent Remote Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this exciting work at the Waldbronn site in Germany.

This is an excellent opportunity to move your career in a new direction. Where you will provide remote diagnostic support, and technical services to our valued customers in Switzerland. As a business, we will invest in your development and train you on how to deliver high-standard solutions.

Therefore, we are seeking a person who is keen to continuously learn about new software technology, instruments, applications, and consumables. Service-minded to understand and address customer problems by delivering high-level customer service, to drive and build customer success.

Your Role:

This role entails providing remote post-sales technical support to our customers and colleagues with product solutions across High Performance Liquid Chromatography (HPLC), as well as multi-vendor systems solutions. Which requires reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive actions. Occasionally, you will visit customer sites for onsite missions.

• Diagnoses and resolves product performance problems of customer inquiries by telephone, e-mail, or other remote support tools.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Active co-operation with colleagues from service, sales, and support in the national and international environment
• Prepare the service assignments for our field teams (defining the required repair parts and creating repair recommendations for our sales service engineers)
• Registration and documentation of the provided support services in the SAP CRM system

We are dedicated to fostering a balanced work environment that inspires collaboration and innovation in a global scientific community. A space that fulfills an individual’s purpose in a significant way. Take a glimpse into life at Agilent. Hear about our creative culture, our work, and what we love about our company: https://youtu.be/TrWff2knbnI

Qualifications

Your Profile:

• a university degree or equivalent experience in the field of chemistry, instrumental analysis, geology, biology, food chemistry, or a related field.
• Have user experience in instrument data analysis software, and problem-solving skills, particularly for fixing, applications support, and/or general instrument maintenance.
• a good theoretical as well as practical knowledge in High Performing Liquid Chromatography (HPLC) and/or chromatography and mass spectrometry (LC-MS). Previous experience with chromatography data systems software is advantageous.

Apart from these more technical skills, we are also looking for:

• a strong aim to learn and expand your skills, enjoy working remotely.
• excellent written and verbal communication skills in English and professional knowledge in German is essential, the ability to coordinate and prioritize efficiently.
• Strong attention to detail and processes, ensuring compliance with Agilent’s Quality standards, ability to handle customer expectations, and balance customer requirements with business needs.

What we offer:

We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent’s innovative demo facility.

Agilent offers core global benefits to all staff – but in addition to these, the business offers Agilent Result Bonus, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.

Questions

If you have questions about this position and the application process please contact the recruiter, Silke Krottendorfer.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

Occasional

Schedule

Schedule:Full time

Shift

Day

Duration

No End Date

Job Function

Services & Support

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