Technical Support Professional in Sydney, Australia

Introduction

IBM lauched mainframe 60 years ago. With 40+ years of history, Db2 for z/OS is the transaction engine of today’s world economy. At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your role and responsibilities

Is responsible for analyzing, recreating, and resolving customer reported problems related to Db2 for z/OS. Analyzes complex problems in a disciplined manner and clearly communicates solutions and workarounds to customers. Provides technical support assistance directly to customers and/or IBM representatives using problem determination and technical analytical skills.

Required technical and professional expertise

At least Batchelor degree in Software Engineering or similar area.

Have 5 years or more experience working with the mainframe z/OS operating system and Db2 for z/OS relational database system. Be proficient in SQL, REXX, and JCL.

Not a must have but prefer to have been familiar with one or more of the following:

• Some programming skill in high level language.

• Strong understanding of the principles of RDBMS

• Have passion to provide technical service diagnosing customer problems and providing solutions.

• Willing to work in flex hours if needed.

• Verbal and written proficiency in English.

Preferred technical and professional experience

Experience working with and diagnosing problems on IBM Z and/or Db2 for zOS.