Technical support engineer (Medical products)

Job title:

Technical support engineer (Medical products)

Company

Atlas Copco

Job description

Walker Filtration began manufacturing the medical gas pipeline products in 2020, such as medical purifiers, vacuum systems, manifold, and gas terminal units. This role will provide the aftermarket support for the medical products produced by Walker Filtration, including technical supports, technical trainings, spare part releasing, warranty claim evaluation etc.Scope: Working as part of the Engineering team, you will be tasked with providing the technical supports to the customers, reviewing the warranty claims, leading the releasing of spare parts in the distribution center and coordinating the corrective actions for the field complaints. Additionally, you will play a critical role as service function to do the service review for the new product development. The position reports to the Engineering Manager of Quality and Regulatory Affairs UK.Please note that this job description is intended only to act as a guide to the requirements of this role and is not an exhaustive list. As such all job descriptions are non-contractual and may be subject to review and amendment. The Company and management reserve the right to require you to undertake reasonable duties and tasks which are not detailed below.RESPONSIBILITIES

• Provide the technical support for the requests from customers or service engineers.
• Review and approve the warranty claims from the field in WANT system.

• Continuously improve the product quality by a proactive follow up of failures and complaints in the field. This includes analysing warranty reports, failure reporting, and playing a key role in the cross-functional quality meetings, such as TCM and PQM.

• Provide and develop technical training in conjunction with the product development team, for the introduction of new products with the focus on the service and troubleshooting.

• Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings.

• Provide accurate and up to date service information related to the product range; take initiative to provide troubleshooting guidelines, manuals, video instructions, training aids etc.

• Lead the spare part releasing in BeaconMedaes UK and Atlas Copco Sparepart Center (ASC) in Belgium. Release the master data for spare parts in ASDA database.

• Improving processes & documentation in order to reduce support burden.
• Work with Design engineers to prevent repeat failures occurring and identify emerging trends.

• Carry out periodic review to ensure that all documentation is up to date and fit for purpose, such as the user manual and spare part book.

PERSON SPECIFICATIONThe competencies listed are appropriate to this role and are an illustration of the qualities that the Company requiresAttributesCriteriaRelevant experience

• As a Technical support engineer you will be technically strong and will ideally have a relevant engineering degree (preferably with a mechanical or electrical bias).
• At least 3 years in similar technical support role within a manufacturing environment or in the role as service engineer.
• Proficient MS Office User (particularly Word, Excel and MS Project)
• Ability to communicate and deliver technical information at all levels, both internally and customer facing.
• Medical Gas system related products, such as medical air system, vacuum system, alarm, manifold, AVSU and terminals is advantageous.
• Experience working with air compressors, vacuum pumps, dryers is advantageous.

Education and Training

• Degree educated in mechanical or electrical.
• Proficient MS Office User (particularly Word, Excel and PPT).
• Fluent in English.

Personal Attributes

• Systematic, controlled and organised with good attention to detail.
• Calm under pressure.
• Positive attitude, team player.
• Show initiative when required.
• Strong customer focus and a strong drive to solve issues as quickly as possible.
• Clear and efficient communication skills.
• Able to analysing and evaluate data and information.
• Proven ability to structure and prioritize your tasks accordingly.
• Able to work well as part of a multidisciplinary team in order to provide the highest level of customer service, and also able to work effectively alone.
• Possess an appetite to learn and develop.
• Short trips abroad are not a problem for you.

Any Additional Factors

• Full UK Driving License with the willingness to travel (UK and Abroad) for short trips as and when required.

Walker Filtration employs over 300 employees across the globe, serving over 100 countries from our Headquarters in the North East of England, along with competence centres in Australia, the United States and Japan.
As a company, we are committed to sustainable engineering, manufacturing and developing long term careers. We recruit talented, ambitious and driven individuals to be part of Walker Filtration’s growth plans. We firmly believe that people are our greatest asset, and our employees are given the opportunity to progress their own careers and help drive the business forward.

Expected salary

Location

Washington, Tyne and Wear

Job date

Tue, 07 Jan 2025 23:53:46 GMT

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