Technical Service Support Coordniator in Murarrie, Australia

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster – with our commitment to the best professional development.

Perform better – as part of a high-performance, empowering culture.

Shape an industry – with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

TECHNICAL SERVICE SUPPORT COORDINATOR

This position carries the responsibility to provide support to and administrative services for the Technical Service and Maintenance department. Support is provided nationally to both Australia & New Zealand and deals with both internal & external customers.

1. Primary Objectives:

• Provide first level response for customers who contact Dentsply Sirona’s Technical Service department

• Provide back-office support to Dentsply Sirona’s Technicians

• Accurately upkeep the Service software’s scheduling calendar for all technicians to allow ease of scheduling

• Develop efficient work practices that contribute to company cost control whilst providing customer satisfaction

• Maintain a culture of help and assistance that receives positive feedback from both internal and external customers

• Positively influence the goals of the Company by always promoting the Company’s products and services, providing fast and efficient support to customers and technicians and accurately and timely invoicing completed work

• Drive preventive maintenance business by maintaining contact with our clients to ensure annual servicing of equipment is planned and booked.

1. Specific Accountabilities

• Satisfactorily handle customer enquiries through to completion in a time efficient manner

• Log job requests into the company’s service software system

• Schedule and coordinate jobs to efficiently use the departments technical resources and to meet customers agreed requirements

• Data entry of both equipment and job detail to develop a data-base and allow for completion and invoicing of jobs in an acceptable time-frame

• Support the Technical Service Support Team Leader to continuously improve the department

Teamwork

• Work as part of a team, both within the department and with other departments to ensure an efficient delivery of all products and services to Dentsply Sirona’s customers

• Work closely with colleagues within the business to identify and leverage opportunities to expand Dentsply Sirona business and drive related objectives.

Health & Safety

• Adhere and work to all health & safety procedures and policies to ensure a safe working environment.

• Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices.

• Support Onboarding and induction programs

1. Relationships

• Reports to: Technical Service Support Team Leader

• Has significant contact with: Other Technical Service Support staff, Customers, Service Technicians, Sales staff, Regional & National Manager Technical Service and Maintenance

1. Experience / Qualifications

Required

• Minimum 3-year office administration experience

• Computer literate with technical and the common Microsoft software package experience

• A demonstrated ability to handle a heavy workload and a busy work environment

Preferred

• A formal tertiary qualification in business administration

• Knowledge of the dental industry or similar experience in a technical service support role

• Experience with accounting software

1. Skills

• Excellent time-management skills

• A professional phone manner

• Strong keyboard skills

• Good communicator

• Highly developed organizational skills

• Well-developed decision-making skills

• High level of professionalism

• Well-developed sense of responsibility

• Established rapport building and relationship management skills

• Ability to juggle multiple priorities for effective outcomes

• Sense of urgency to drive customer satisfaction

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

Dentsply Sirona Canada welcomes and encourages applications from all backgrounds, including individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [email protected] ([email protected]) . Please be sure to include “Accommodation Request” in the subject.