Technical Program Manager, Salesforce

Overview

We are seeking a Technical Program Manager with deep Salesforce expertise to serve as the connective tissue across our commercial and product ecosystem. This individual will operate at the intersection of Sales, Customer Success, Finance, Product, and Marketing, ensuring that systems, processes, and teams remain tightly aligned.

This is not a traditional PM role. You will be a player-coach—someone who can both drive execution and step into the details, including Salesforce solutioning and light development work when needed.

Your mission is to:

• Eliminate friction across teams
• Drive clarity, accountability, and delivery
• Ensure Salesforce and adjacent systems scale with the business

You will own team rhythm, cross-functional coordination, and technical delivery—helping multiple stakeholders move quickly while maintaining structure and quality.

Key Responsibilities

Cross-Functional Leadership & Execution

• Act as the primary orchestrator across Sales, Customer Success, Finance, Product, and Marketing
• Identify cross-team dependencies and proactively remove blockers to execution
• Translate business needs into technical requirements and Salesforce solutions
• Serve as a trusted partner to GTM teams, ensuring systems support evolving workflows

Salesforce Ownership & Technical Delivery

• Lead end-to-end delivery of Salesforce initiatives, including:
  • Sales Cloud, Service Cloud, and related integrations
• Contribute hands-on to:
  • Solution design and architecture
  • Configuration (flows, validation rules, objects)
  • Light Apex / SOQL / integrations where needed
• Partner with engineering to ensure scalable, maintainable implementations
• Drive release management, QA, and deployment processes

Program Management & Team Rhythm

• Establish and maintain operating cadence across teams:
  • Sprint planning, backlog grooming, and release prioritization
• Own Jira and system workflows:
  • Ensure tickets are clearly defined, prioritized, and progressing
• Lead recurring forums:
  • Weekly execution calls
  • Cross-functional alignment sessions
• Act as the “voice of delivery”, ensuring deadlines and commitments are met

Visibility, Reporting & Process Optimization

• Build and maintain real-time dashboards and reporting across Salesforce and BI tools
• Provide clear visibility into project status, risks, and outcomes
• Continuously improve:
  • Business processes
  • Data integrity and governance
  • System scalability and usability

Systems & Process Integration

• Drive alignment across systems including:
  • Salesforce (core)
  • CLM / CPQ / billing tools
  • Marketing automation platforms
• Lead key initiatives such as:
  • Process redesign (e.g., deal flow, amendments, renewals)
  • New product launches and system enablement
  • Data model and workflow optimization

Governance, Compliance & Documentation

• Ensure SOX compliance, audit readiness, and documentation integrity
• Maintain clear documentation of:
  • System architecture
  • Business processes
  • Key workflows and dependencies

Required Qualifications

• 7–12 years of experience in Technical Program Management, Business Systems, or similar roles
• Exceptional interpersonal skills and strong Corporate IQ
• High energy
• Positive attitude
• Very tech forward and constantly thinking about automation, AI, and efficiency
• Deep expertise in Salesforce (Sales Cloud required; Service Cloud preferred)
• Hands-on experience with:
  • Salesforce configuration (Flows, objects, automation)
  • Basic development (Apex, SOQL, APIs)
• Proven experience working with:
  • Sales and Customer Success teams
  • Cross-functional partners (Finance, Product, Marketing)
• Strong experience with:
  • Jira (or similar tools)
  • Agile / Scrum environments

Preferred Experience

• Background in one or more of:
  • Healthcare / Pharma
  • Advertising / Media
  • Travel / Airlines
• Experience with:
  • CPQ, CLM, or billing systems
  • Marketing automation platforms
  • Data / BI tools
• Salesforce certifications (Admin, Platform App Builder, or Developer)

Core Competencies

Systems Thinker – You understand how systems, data, and teams interact—and can design solutions that scale.

Connector / “Connective Tissue” – You naturally bring people together, align priorities, and ensure nothing falls through the cracks.

Player-Coach – You’re equally comfortable driving strategy and alignment AND rolling up your sleeves to solve problems directly

Proactive Communicator – You anticipate needs, follow up without being asked, and keep stakeholders aligned at all times.

Operationally Excellent – You thrive in complexity and bring structure through: Clear processes, strong documentation and consistent execution rhythms

What Success Looks Like

• Cross-functional teams operate with clarity, speed, and alignment
• Salesforce is a scalable, reliable backbone for the business
• Projects are delivered on time with minimal friction
• Stakeholders have full visibility into systems and performance
• Processes are continuously improving—not breaking under growth

Compensation

The US total compensation range for this full-time position is inclusive of salary + equity. Our ranges are determined by role and level. The range displayed on each job posting reflects the approximate total target compensation for the position across the US. Within the range, individual pay is determined by factors including relevant skills, experience, and education/training. Please note that the compensation listed does not include benefits.

More on /Benefits/Perks

Doximity is proud to offer industry-leading benefits to our full time employees. Some of our offerings include:

• Medical, dental, vision offerings for you and your family
• 401k with matching program
• Employee stock purchase plan
• Family planning support, Childcare FSA, and parental leave
• Life, AD&D, and Disability
• Generous time off, holidays and paid company trips
• Wellness benefits…plus many more!

More About Doximity…

For the past decade, it’s been our mission to help every physician be more productive so they can provide better care for their patients. We believe that when doctors are connected, the healthcare system works better and patients benefit. Doximity enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, Doximity is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of all nurse practitioners and physician assistants, and 90% of graduating medical students as members.

Joining Doximity means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls. This starts by fostering an inclusive and diverse work environment where differences are valued and all employees are encouraged to bring their full, authentic selves to work daily. To learn more about our team, culture, and users, check out our careers page, company blog, and engineering blog. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us! For more information, visit Doximity.com.