Technical Enablement Manager

Job title:

Technical Enablement Manager

Company

Aiven

Job description

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, Aiven for PostgreSQL®, Aiven for Clickhouse®, and Aiven for OpenSearch®. to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud. Right now, we’re looking for a Technical Enablement Manager to join our team who shares our passion for forward-thinking and innovative approaches.Aiven’s Revenue Operations team acts as a central hub, aligning marketing, sales and customer growth to optimize the entire customer journey. By providing data-driven insights and implementing efficient processes, we aim to drive predictable revenue growth, customer expansion, improve efficiency and enhance customer experience.The Sales Enablement function at Aiven supports our Revenue teams to ensure that they have the right skills, tools and knowledge to deliver outcomes for our customers. We partner closely with revenue leadership and the broader leadership team to align on delivering business outcomes. As part of the Revenue Operations org we predominantly focus on improving the effectiveness of our revenue generating resources and work with operations closely who focus more on efficiencyThe Role:We are seeking a passionate and experienced Technical Enablement Manager to join our growing team. In this role, you will play a crucial part in equipping our sales and customer-facing teams with the technical expertise they need to excel. You will be responsible for designing, developing, and delivering technical training programs and resources that empower our teams and partners to confidently position and sell our solutions.What you’ll do:

• Collaborate with sales, product, and engineering teams to identify technical enablement needs and develop comprehensive training programs.
• Design and deliver engaging technical training content, including workshops, presentations, and online resources.
• Create and maintain a knowledge base of technical documentation, FAQs, and best practices in Aiven supported use cases.
• Develop and implement assessments and certifications to measure the effectiveness of enablement programs.
• Stay up-to-date on industry trends and the latest developments in our technology landscape.
• Gather and analyze feedback to continuously improve enablement programs.

What we’re looking for:

• 5+ years of experience in a technical enablement, sales engineering, or similar role.
• Strong understanding of cloud technologies, open source technologies, databases, and data-related solutions.
• Excellent communication, presentation, and interpersonal skills.
• Experience designing and delivering technical training programs.
• Ability to work independently and as part of a team.
• Passion for continuous learning and development.

Bonus points:

• Experience with Aiven products and services.
• Experience in a high-growth technology company.

Who we areSo, how do we become the trusted open source data platform for everyone? By listening closely to our customers and taking action to ensure they achieve their business goals. You see, the software we create is merely a means of delivering value. Our thinking is customer-first. That’s why our customers are at the front and center of all we do. And in the spirit of sideways thinking, we’re by their side as well. Actively helping them solve their challenges. Collaborating. Sharing. And innovating. In other words, it really isn’t just about who we are. It’s about who our customers are – and where they want to be.Our Crabby PrinciplesAiveners use the V2MOM framework to set and align on business goals. In order to achieve those business goals we live by our ‘Crabby Principles’ which unite us in our ways of working, globally.These principles are embedded in our business processes and support us in collaborating and role modelling positive and productive behaviours in our daily work, something you will have the opportunity to demonstrate throughout your interview journey with us.Our OfferIf you ask us what’s the best thing about working for Aiven, many will probably say it’s the high concentration of talent from around the world that we have here. Enjoy the agile environment of a hyperscale scale-up where you can truly make an impact and have fun while at it.We invest in you

• Participate in Aiven’s equity plan.
• With Aiven locations spanning the globe, we want all of our crabs to find the right balance with our hybrid work policy.
• Get the equipment you need to set yourself up for success.
• Step up your career game with real employer support (use one of our learning platforms, annual learning budget, and more).
• Get holistic wellbeing support through our global Employee Assistance Program.

Make a difference at Aiven

• Contribute to open source projects that you find meaningful outside of work – and get paid for it! Our

program recognizes extra work to the open source ecosystem for developers and non-developers alike. * Use up to 5 days per year to volunteer for a good cause of your choice.

• Join one of our team member resource groups – empower yourself and others in missions that resonate with you.

What else?

• Your wellbeing matters: we’ve got your wellbeing covered with private medical & dental health insurance, as well as a childbirth cash benefit.
• Need insurance? We’ve got you covered – benefit from our: Employer’s liability insurance, Personal Accident, Illness & Travel Insurance, Group Life Assurance, Office Insurance, Group Income Protection and Business & Leisure Travel Accident Insurance.
• Looking after your future: benefit from our provided Pension Plan.

Amazing! What’s next?Once applying you should hear from our Talent Experience team within 5 days regarding the status of your application. If you are selected to move forward you can generally expect 4 stages with us * 30-45 minute call with one of our Talent Partners

• 45 minute Depth of Expertise Interview with the hiring manager
• Skills interview and or presentation for 1 hour with the wider team
• Company values interview for 1 hour

How to Recognise and Avoid Employment ScamsThere has been a rise in fake job postings used by scammers to get personal information. Please familiarise yourself with the red flags of a potential scam.Here at Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted over video call or in person, our interviews will never occur over text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at recruitment@aiven.io.Equal OpportunitiesAiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment.At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at recruitment@aiven.io.

Expected salary

Location

London

Job date

Sun, 19 Jan 2025 08:35:21 GMT

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