Technical Community Manager – Content Creation & Services

Job title:

Technical Community Manager – Content Creation & Services

Company

Dolby

Job description

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.Summary:Enabling our partners to create and deliver spectacular Dolby-enabled content is critical step to ensuring that consumers can regularly experience content in the best possible way. This then supports the growth in sales of consumer products with integrated Dolby technologies, as more and more consumers recognize the benefits that Dolby-enabled content and products bring to their entertainment experiences. The Global Technical Community Manager – Content Creation & Services is an important role in driving the adoption and enthusiasm for Dolby’s technologies, particularly Dolby Atmos and Dolby Vision, within the content creation and distribution community. This role will champion Dolby’s solutions, encouraging creators and related partners to embrace Dolby technologies into their workflows. This position is essential in expanding Dolby’s community presence, delivering technical information in accessible ways, reducing the costs of growing our customer base, and facilitating a community of advocates for Dolby’s aim of enabling exceptional audio and visual experiences.Key responsibilities:

• Be a lead evangelist and key advocate for Dolby’s solutions, promoting the value of Dolby Atmos and Dolby Vision across a range of communication channels.
• Create a self-service path for acquiring and engaging new customers, and drive people to Dolby’s self-service support and training platforms
• Working closely with other Dolby stakeholders, simplify complex technical concepts in order to enable content creators to easily incorporate Dolby technologies into their projects.
• Develop and execute communication strategies that resonate with content creators, fostering a deeper understanding and enthusiasm for Dolby’s solutions.

• Organize and lead webinars, and become a key online presence for the content creation and distribution community

• Build and nurture an engaged online customer community, focusing on increasing the amount of content delivered In Dolby.
• Identify and collaborate with key community members to act as advocates, promoting their experiences with Dolby technology.
• Manage online forums and communities, fostering a supportive environment where users can share insights and ask questions
• Co-ordinate activities with a wide range of experts and other stakeholders within Dolby

This role is within the Partner Success and Support (PSS) organization within Dolby’s Commercial Partnerships group (CP). It reports to the Head of Global Content Engineering as part of a wider team focused on enabling our content partners and services.Essential Job Functions:

• Evangelize Dolby technologies to a diverse community of content creators, building excitement and understanding around Dolby Atmos and Dolby Vision.
• Develop and execute communication plans that engage, educate, and inspire Dolby’s community through content, forums, and events.
• Simplify complex technical details for both technical and creative audiences, making Dolby’s advanced solutions accessible to creators of all backgrounds.
• Identify and develop relationships with key influencers and advocates within the Dolby professional community.
• Analyze feedback and community engagement data across various platforms including our knowledge base, email communications, webinars and similar touchpoints.

Required skills and experience:

• 5+ years in community management, technical evangelism, product marketing, or a customer engagement role in the media or technology industry.
• Exceptional verbal and written communication skills in English, with experience in simplifying complex technical topics.
• Proven ability to connect with creators and build enthusiasm for technology; experience with community forums and similar platforms is essential.
• A You seek to be part of a high-performance team that desires to do the best work possible. A team that focuses on ensuring our customers and potential customers have 24/7 access to high-quality, easy to digest information that makes it simple to create and deliver in Dolby Vision and Dolby Atmos.
• Self-motivated, self-assured person with aptitude to interface with teams of experts across varied global locations and cultures.

Additional Preferred Skills and Education:

• Experience in audio or video production/post-production.
• Proficiency in widely spoken language(s) in addition to English.

Dolby Hiring Entity:77 Sir Rogerson’s Quay, Block CGrand Canal DocklandsDublin 2, D02 VK60Ireland

Expected salary

Location

Dublin

Job date

Thu, 13 Feb 2025 02:08:34 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.net) you saw this job posting.