Team Leader – Technical Customer Support in St Leonards, Australia

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

We’re Hiring: Team Lead – Technical Customer Support, St Leonards, NSW

Are you a natural leader with a passion for customer service? Join Stryker as a Team Lead for our Technical Customer Support team , where you’ll lead, develop, and engage a high-performing team dedicated to delivering exceptional service to our customers.

What You’ll Do:

• Lead, develop, and support the Customer Support team, driving alignment with service metrics.

• Oversee daily operations, including rostering, task coverage, and service delivery.

• Build team capability and ensure a positive, engaging work environment through hands-on leadership.

• Collaborate with stakeholders to improve processes and service outcomes.

• Be a key point of contact for post-sales support, service inquiries, and demo requests.

What We’re Looking For:

• 2+ years of leadership experience in Retail, FMCG, Manufacturing, Med Tech, Pharma, or similar industries.

• A strong passion for team development and delivering exceptional customer service.

• Excellent organizational, communication, and problem-solving skills.

• Proficiency in tools such as JDE, Salesforce, and Microsoft Office.

Why Join Us?

This is your opportunity to lead a critical customer touchpoint team, enhance service quality, and make a meaningful impact in healthcare. Some of our benefits include:

• Multiple financial benefits including health care, financial wellbeing, insurance benefits.

• Ongoing training and opportunities for career progression

• Paid Parental leave schemes

• Volunteer Days

• Being part of one of the world’s largest and most recognizable brands.

• Excellent team culture – we have fun whilst we work!

• A Leader who will support & guide you throughout your career

• Access to employee benefits

• Access to our career and self-development program from day one

• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!

Apply now and shape the future with us!

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.