Team Leader | Fintech | Cork office
Telus International
Description and RequirementsLocation: onsite in Cork officeHours of operation: shifts across 7am -10pm Mon-Sun, subject to changeAs a Team Leader you will actively manage, lead, innovate, motivate and develop a team of technical and customer support specialists. You will be working as part of the team that is supporting one of our most exciting clients, a company who is a giant in the fintech industry. You will be involved in developing systems, processes and team members to achieve superior levels of service enhancing the client relationship.As part of Team Leader you will:
Client relationship management:
What we NEED you to have:
Key Competencies:
What’s in it for you:Are you still thinking about it? Stable job, regular training, performance based bonus, Community projects and way more!We also care about your wellbeing! From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme or Vision Eye Test.Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based).Transport: Do you have a car? We have a free onsite car park. Would you prefer cycling? We can offer you a Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards.In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, gym, subsidised canteen and coffee stations.Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year longWhat happens next?Apply now and if you’re successful with your initial application, our Recruitment department will be in touch within 7 days.You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.Who are we?TELUS International Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina.TELUS International serves clients in over 50 languages and empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. We partner with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.Learn more about TELUS International: https://www.telusinternational.comAdditional Job DescriptionWe are looking for an experienced Team Leader to join our team in Cork! In this role you will have an excellent opportunity not only to further develop your Leadership skills and drive operational excellence with your team, but to further enhance your business acumen and get more exposure to client relationship building and business reviews.Language Reference EnglishEEO StatementAt TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Cork
Wed, 29 May 2024 22:00:50 GMT
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