Team Leader – Customer Service in Mt Waverley, Australia

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

We’re looking for an experienced and passionate leader to guide and develop our Customer Service Team in providing exceptional service and making a real difference in healthcare. This role offers flexibility to work from any location with the option to work from home.

What You’ll Do:

• Lead, manage, and develop the customer service team.

• Ensure outstanding service for both internal and external customers.

• Drive process improvements and efficiency across Customer Service and Operations.

• Collaborate with other divisions to enhance cross-functional processes.

What We’re Looking For:

• Leadership experience in any customer-facing role (Retail, Hospitality, Customer Service).

• Excellent problem-solving and customer service skills.

• Strong communication and teamwork abilities.

• Confidence working with tech tools like JDE, Salesforce, and Microsoft Office Suite

Requirements:

• 2+ years leading a team of minimum 5-6 team members

• Passion for leading and developing others

• Highly developed customer service skills (any industry) and ability to problem solve to find solutions

• Strong stakeholder management skills and the ability to support both internal and external customers

• Ability to work in a high technology environment (particularly JDE, Salesforce and Microsoft Office Suite

Why Join Stryker?

• Multiple financial benefits including health care, financial wellbeing, insurance benefits.

• Ongoing training and opportunities for career progression

• Paid Parental leave schemes

• Volunteer Days

• Being part of one of the world’s largest and most recognizable brands.

• Excellent team culture – we have fun whilst we work!

• A Leader who will support & guide you throughout your career

• Access to our career and self-development program from day one

• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes

Click apply now to start your career in health care!

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.