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FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.
You will be joining our award-winning Support team of 90+ incredible and motivated individuals whose passion it is to dig deep into issues and exceed the expectations of our customers. We go above and beyond to deliver the best possible customer experience every time.
You will be working a position that is primarily phone-support focused. We offer phone and email support from Monday – Sunday.
We are currently hiring bilingual English/Spanish Support Specialists who will work remotely in Pacific Time (PT).
You will be working remotely in one of our full time shifts between the hours of 9 – 5 pm PST. The shifts options we have available are Mon – Fri, Wed – Sun, Thurs – Mon or Sat-Wed.
Work hours are 9 am – 5 pm PST/PDT.
During the first few months, you will be training between Monday – Friday 9 am – 5 pm EST, then you will switch to your assigned schedule.
What You’ll Do as a Support Specialist
What You’ll Bring to the Role
Please note, for remote positions it is expected that you have the below internet specifications (at a minimum) in order to support the systems required for your role:
At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you’re passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognizes and rewards our employees:
Even if your experience doesn’t meet every bullet on the above lists, we’d love to learn more about you and why you think FreshBooks is the next step in your career.
FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.
FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or accessibility@freshbooks.com
Please note: We will be reviewing applications in January 2023, so there will be a delay in our response. Thank you for your patience!
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