StarCard Growth and Retention Specialist in Perth, Australia

Total Number of Openings

1

Chevron is one of the world’s leading integrated energy companies and has been present in Australia for over 70 years. Chevron’s upstream business based in Western Australia operates the Gorgon and Wheatstone LNG projects and operates Australia’s largest onshore oilfield on Barrow Island.

In 2020, Chevron re-entered the Downstream market in Australia through the acquisition of Puma Energy (Australia) Holdings. The new organisation, Chevron Australia Downstream (CAD), delivers quality fuel and lubricant products and services across Australia via a national network of 250+ service stations, under the Caltex brand (a global brand owned by Chevron).

In addition to this, Chevron Australia Downstream (CAD) operates three wholly owned product import terminals and has various teams who are responsible for establishing, monitoring and the delivery of products and services to various industries such as mining, resources, agriculture, transport, marine and aviation. Some of the other services available to customers include, bulk fuel supply, oils and lubricants, fuel equipment solutions, a fleet fuel card offering, an enticing customer loyalty program and expert advice on fuel management.

For more information about Chevron in Australia, visit International Products – Australia — Australia.chevron.com (https://australia.chevron.com/our-businesses/australia-downstream) about the role Chevron Australia Downstream (CAD) has an exciting opportunity for a StarCard Growth and Retention Specialist. Reporting to the Fuels Retail Manager, this permanent role will be based in the Brisbane office, other locations may be considered for the appropriate candidate.

The role is primarily responsible for ensuring profitable customer retention and growth within the existing StarCard customer base.

You will be required to have a strong analytical and outbound sales approach to ensure KPIs for retention and growth are met and propose businesses cases as required.

Working cross functionally within the organization will be required to help you achieve your goals, leveraging marketing, BI tools and other resources to assist you.

Responsibilities include but are not limited to the following:

• Proactive identification and management of existing StarCard customers for retention and growth through outbound contact

• Development of management and reporting tools

• Own KPIs for retention and growth within the existing customer base

• Ensure proposals are commercially profitable

• Service delivery of proposals with the external service provider for StarCard

• Develop competitor knowledge base for the organisation

• Capture customer interactions within CRM

  about you

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated, talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, skills, and experience:

• Proactive sales approach

• Retail and / or C&I fuel experience

• Development commercial proposals

• High volume outbound calling

• Deep analytical and reporting skills – advanced excel skills

• High degree of initiative

  what we can offer you

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way) . At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

The successful candidate may be entitled to the following benefits (eligibility criteria applies):

• Optional hybrid working model, including working from home on a Monday and Friday (where applicable and in line with business requirements).

• Opportunity to work a compressed week (nine-day fortnight) with every second Friday as a designated day off (where applicable and in line with business requirements).

• Paid parental leave – 14 weeks full pay for primary carer and two weeks full pay for secondary carer.

• Above superannuation guarantee legislation contributions.

• Additional 40 hours of annual leave per annum.

• Health and wellness offerings including fitness membership reimbursement, skin screening checks and employee assistance program (counselling service).

• Education assistance and 24 hours study leave per annum.

• Additional leave entitlements for compassionate leave, family and domestic violence leave, defence reserve leave and community service.

• Annual bonus program (performance-based).

• Death insurance benefit.

• Long service awards and recognition program.

• Fuel discount available after probation.

• Vehicle allowance and novated leave options (applicable only for designated roles).

• Recreation club and various social events (i.e. Melbourne Cup lunch, year end celebration, fun runs, trivia nights etc.)

• The opportunity to collaborate with people outside of your workgroups by joining one of our employee networks. Employee Networks are groups of employees focused on the following dimensions of diversity: gender, race, sexual orientation, age, disability, military service and nationality.

• A 4.5-star NABERS (national Australian built environment rating system) head office in Hamilton with modern end-of-trip facilities, is close to Portside and Eat Street entertainment hub, secure undercover free parking and an onsite café (employee discounts apply).

  diversity, equity & inclusion statement

Chevron Australia values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, genders, Aboriginal and Torres Strait Islanders, diverse cultures, and backgrounds, LGBTIQ+ identities, and all age groups to apply.

Chevron is committed to building a safe and respectful workplace where everyone is valued for their contribution to our energy future.

You must be legally entitled to work in Australia to apply for this position and if successful, will be required to show proof of employability such as a certified copy of your passport or birth certificate. An Australian visa check will also be completed.

how to apply

To be a part of our success, click APPLY to submit your application.

Applications close at 11:5 pm AEST on 15 August 2024

Chevron participates in E-Verify in certain locations as required by law.

Chevron Corporation is one of the world’s leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company’s operations. Chevron is based in San Ramon, Calif. More information about Chevron is available at www.chevron.com.

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.