Sr Support Technician (Remote)

Date Posted:

2024-08-26

Country:

United States of America

Location:

HIA99: Field Office – IA Remote Location, Remote City, IA, 50301 USA

Position Role Type:

Remote

Collins Aerospace Engineering Solutions organization is seeking a Sr. Support Technician with a passion for problem solving and satisfying customers through the delivery of improvements to the global engineering ecosystem that provide compelling gains to the consistency, efficiency, and productivity of product development efforts across the enterprise. 

Engineering Solutions is at the forefront of providing state-of-the-art solutions that dramatically increase Collins Aerospace Engineering productivity and effectivity. Our recognized success has been based on the friendly, informal, and highly cooperative team environment we’ve put in place, as well as across-the-board depth of talent. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It’s an exciting time to become a part of our team. Join us and discover how high your career can soar at Collins Aerospace.

• This individual can sit at any Collins domestic location or remote. **

What YOU will do:

• You will utilize the support request system to receive, diagnose, and resolve issues for internal tool users.
• You will manage the support request backlog.
• You will coordinate support priorities with other team members to ensure timely resolution of issues.
• You will engage and teaming with other roles within the team to fully resolve complex issues.
• You will perform releases of new versions of tools.
• You will authorize and edit wiki articles to increase the value and accuracy of tools’ knowledge bases.
• You will gather and processing metrics and performing other related duties as required.
• You will deliver tool-related training and demonstrations to increase awareness and understanding within the user community.

What YOU will Learn:

• You will foster relationships with your Digital Technologies peers all over the world that work and WANT to work at Collins.

Qualifications you must have:

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position (U.S. Citizen or Green Card Holder).
• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

Qualifications We Prefer:

• Open, clear, and accurate communication skills
• Ability to engagement with cross-functional teams 
• Consistent acquisition of new skills 
• Critical thinking and the execution of good judgement 
• Maintains a service attitude 
• Demonstrates troubleshooting/problem-solving skills 
• Works well with others 
• Good organizational skills 
• Ability to coordinate multiple tasks and support activities, while balancing priorities and schedules 
• Strong technical skills

What We Offer:

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate. employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance. 
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child, and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!

Learn More & Apply Now!

Diversity drives innovation: inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

• Please consider the following role type definitions as you apply for this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. 

• This position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other — propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 37,000 USD – 83,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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