Sr. Manager, Program Management – Full Stack Technical Tooling (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters – and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters – one team, one fight.

About the Role:

As a Senior Manager on the Technical Tooling Team, you’ll be responsible for supporting and owning the Process and Tooling Team, within the Program Management organization. This includes engaging end-to-end in the work and projects that pertain to the SDLC and the tooling suites Crowdstrike uses to support it. Our mission is to architect solutions, build tools, and automate the processes that the Product and Engineering Organization needs to succeed.

What You’ll Do:

Your primary focus will be two-fold:

• You will drive and own the strategic planning of the roadmap for the Process and Tooling Team, enabling quality execution. Strategic planning will include long term planning (more than a year), and planning the quarterly project level execution. You will work with dev management task assignments, and manage schedule progress from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups. This will require working directly with Program Management Senior Leadership, Team Developers, Product Owners, the IT Atlassian team, and other stakeholders across the org to ensure timely delivery and tactical execution against the roadmap. You will work closely across functional teams, and across geo-locations in Europe, the United Kingdom, Israel, and the United States to collaborate and ensure dependencies are well known, critical issues are identified and driven to resolution. 
• You will be responsible for the people management of a growing team of Program Managers (5) which includes an array of expertise from junior to senior developers and program managers located in the US. You’ll work in lock step with the PgM Senior Leadership team to bring consistency, clarity and successful outcomes that align to the processes that embody our Software Development Life Cycle (SDLC), implementing best practices in your area of responsibility. 

What You’ll Need:

• Support Jira global admin functions (Configuring projects, JQL query writing + support, workflows, screen schemes, field configuration schemes, permission schemes, and notification schemes in Jira).
• Work with Technical Operations to build and deploy services and applications as well as other CICD workflows.
• Perform the duties of a Jira engineer: set policies, build enhancements with Scriptrunner, plugin development & integrations.
• Develop and maintain processes and documentation in Confluence.
• Develop code (Python, Java, Javascript (React), HTML, etc) to interact with APIs (REST & Java APIs).
• Creating and driving improvement efforts that include working with stakeholders, determining requirements, architectural designs, managing tasks/schedules and managing progress; from large phases through to detailed tasks, including understanding and managing dependencies.
• Collaborating with staff and management of multiple worldwide business units (including subject matter experts, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.
• Coordinate with internal teams to identify technical requirements and potential problems, issues, and solutions.

Responsibilities for People Management:

• Expert ability to understand the deep technologies and cross dependencies of projects in order to determine where best to align your team members and their skill sets (both soft and technical skills)
• Ability to engage in a participative style of management, providing guidance to direct reports on expectations, implementation best practices and next steps, while allowing them space to determine a course of action and execute. 
• Promotes employee empowerment by actively involving the team members in the direction of the program management team, product groups, and the business as a whole. 
• Demonstrates expert judgment; understanding work expected at your level vs work that can be delegated or shared (does not solely lead via delegation).
• Actively encourages each team member to find their own self-direction (based on guidance) and to be intrinsically motivated rather than externally motivated. 
• Ability and willingness to make time for team members (weekly 1:1s, ad-hoc syncs) while supporting a program of projects and PG leadership teams.
• Engages in a collaborative and open feedback model (giving and receiving honest feedback in a constructive manner).
• Prioritizes honesty, trust and transparency at all times; even when speaking truthfully is difficult.
• Models ideal behavior and best practices for your direct reports by being an individual contributor as well as a people manager.
• Understands where practices and policies must be aligned with the group vs where there is flexibility for outliers, and ensures adherence and can provide expert level guidance so teams can operationalize flexibility. 

Experience:

• 10+ years experience in Programming/Scripting in Java, Groovy, React.
• 5+ years of experience in people management (+ in relation to support of software development teams).

Technical Qualifications:

• Experience with Systems Development Lifecycle and Project Management Methodologies, specifically Agile/Scrum. Experience with Scaled Agile Framework methodology a plus.
• Expert level experience with Atlassian tools administration, customization and product ownership.
• Experience working with Git.
• Experience with Jira Data Center, including but not limited to: 
• Systems Administration: an understanding of system internals is required to understand how to implement, and execute countermeasures.
• Networking and Troubleshooting basics.
• Creating Jira projects, workflows, issue types, custom fields, screens, and schemes.
• Using REST Services provided by Atlassian.
• A deep understanding of how to use Scriptrunner AND/OR Experience developing plugins and gadgets that extend the Jira capabilities using Atlassian Plugin SDK is a plus.
• Experience w/ Jira Cloud a plus.
• Experience building services with Relational databases(such as MySQL, MSSQL or Postgres).

Program Leadership and Strategic Execution

• Demonstrated successful experience owning multiple programs/ portfolios of products/features, scoping requirements, planning milestones, and being an active resource for technical teams.
• Seasoned team coach that manages and alleviates (instead of running from) persistent obstacles.
• Must work and lead effectively and professionally with cross-functional groups across divisions, worldwide, as part of a team.
• Must exhibit meticulous attention to detail and have the ability to make logical, timely decisions.
• Excel with proactively and independently driving for results in small team environments.

Collaboration, Communications and Problem Solving

• Ability to extrapolate context from complex technical conversations, and provide teams with valuable summations around action items and next steps.
• Open and eager to educate and improve the lives of our users in addition to our team members. 
• Must enjoy consensus-driven environments where collaboration, honest and open communications are paramount (to include giving and receiving feedback).
• A desire to self educate and be self sufficient in a fast pace/quickly changing environment and open to constructive feedback.
• Excel at async managing up in remote environments (does not wait for 1:1s to share information; keeps manager informed prior to, during, and after work is completed; sets the example for their directs). 
• Understands remote environment work challenges and excels.
• Excellent written and verbal communication skills are required.
• Flexibly working across timezones to help coordinate and follow up on work.
• Willingness to travel both locally and internationally when necessary.

Requested in lieu of a cover letter:

In order to highlight what would make you a valuable asset to the CrowdStrike PgM Technical Tooling Team, we’d like to know an example of a time when you used your technical skills to identify and solve a problem. 

Please provide ample detail so we can understand the following: 

1. What was the problem?

2. How did you come up with a solution?

3. What was that solution 

4. Did the solution fully address the problem? (If not, why?)

#LI-Remote

#AJ-1

#HTF

This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.

Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements 
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption 
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation – generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $160,000 – $240,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected Close Date of Job Posting is:12-14-2024

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