Sr Engineer, Field Service in North Ryde, Australia

Job Description

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Job Title: Senior Engineer, Field Service

Reports to: Manager, Field Service

Group / Division: Analytical Instruments Group / Materials & Structural Analysis Division

Career Band: 7

Job Family: Field Services

Job Sub Family: Field Service Engineering

Job Code: FLS.FSEN.P07

Job Track: Professional

Position Location: North Ryde, NSW.

Number of Direct Reports: 0

Position Summary:

The Senior Engineer, Field Service is responsible for performing pre-installation, installation, acceptance testing, user training, preventative and corrective maintenance on Electron Microscope, Focused Ion Beam systems and related equipment. The Senior Engineer, Field Service utilizes extensive education, product knowledge and experience gained in the industry to:

• Drive Customer Allegiance through excellent customer relations, consistently meeting or exceeding customer expectations

• Deliver unparalleled customer value through effective communication, problem resolution, and high quality of service.

• Act as a mentor supporting with staff development, training, and policy and process adherence

Key Responsibilities:

• Install, commission and maintain Thermo Fisher Electron Microscopes, accessories, ancillaries and other related equipment

• Complete and submit Field Service Reports, Preventative Maintenance and other reports as required

• Ensure all Key Performance Indicators are met or exceeded

• Act as a company liaison with customer on administrative and technical matters for assigned systems and sites

• Follow technical escalation processes to ensure timely and efficient resolution of difficult problems

• Develop and maintain excellent communications with other Field Service Engineers and Technical Support personnel

• Develop and maintain exceptional technical and product knowledge through self-development, company product training and on the job training and experience gained on the most challenging assignments

• Act as a subject expert and resource for training and provide On-The-Job training and mentoring of other Field Service Engineers.

• Assist in resolving complex issues raised by other engineers

• Work with the commercial team in identifying and supporting sales opportunities

• Drive product quality and reliability improvements by providing feedback to product quality teams

• Provide the highest levels of support to key customer accounts

Frequent Contacts:

Internal

• Field Service Manager

• Field Service Supervisor

• Sales and Service Operations Analysts

• Service Logistics

• Sales Account Managers

• Global Technical Support

External

• Facility Directors

• System Managers

• End users, students and educators

• Purchasing and procurement

• Suppliers and contractors

Minimum Requirements/Qualifications:

The successful candidate will possess the following :

• Bachelor’s degree, preferably in Electrical/Electronic Engineering or Physics, or a combination of education and experience that demonstrate the required skills

• Minimum 7+ years of relevant professional experience in Field Service Engineering in Electron Microscopy is required

• Advanced technical, analytical and problem solving skills

• Process oriented, committed to continuous improvement

• Able to handle multiple assignments simultaneously

• Able to set priorities and consistently meet targets.

• Ability to work independently or collaboratively at all levels of the organization

• Excellent verbal and written communication skills

• Able to travel domestically and internationally often at short notice

• An Australian citizen or permanent resident

• A current driver’s licence

Other Job Requirements:

• Ability and wiliness to travel, up to 30%

• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment

Benefits:

We offer competitive remuneration, annual incentive plan, superannuation and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

EEO/Reasonable Accommodation:

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.