Sr Director, Clinical Operations at Evolent Health

Sr Director, Clinical Operations

Work at Home

Full time

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they’re supported to live their best lives, and when they feel welcome to bring their whole selves to work. That’s one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

The Senior Director, Strategic Partner Programs is responsible for overseeing operational performance and improvement initiatives for dedicated customers.

Key responsibilities include:

• Leading operational planning, implementation, and evaluation of clinical programs

• Coordinating with key stakeholders internally and externally

• Serving as a trusted advisor to clients and providing thought leadership

• Creating and monitoring metrics for clinical, operational, and economic performance

• Planning, prioritizing, and scheduling projects to meet timelines

• Acting as a liaison between Clinical Operations and Partner Operations

• Monitoring performance metrics and driving initiatives to optimize performance

• Ensuring compliance with service level agreements

• Collaborating with Finance, Analytics, and Operations to manage key performance indicators

• Coordinating service delivery across a matrixed operational model

Additional duties:

• Providing technical guidance on problem definition and resolution

• Establishing client quality objectives and benchmarks

• Identifying and resolving operational deficiencies for dedicated clients

• Adhering to company policies, procedures, and standards

• Addressing and resolving user issues and understanding user terminology

• Providing customer support to both internal and external customers

• Offering guidance on conflict resolution

• Developing and ensuring compliance with policies and procedures

• Promoting professional growth and development through education and skills competency

The Experience You’ll Need (Required):

• Bachelor’s degree or 10 years of related experience

• Five (5) to Seven (7) years of healthcare experience

• Experience in working directly with Health Plan customers is required

• Demonstrates strong analytical, organizational and critical thinking skills.

• Ability to travel 25% for internal and external meetings

Technical requirements:

This role is a remote position. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

The expected base salary/wage range for this position is $140,000-150,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.