Sr Dir. Operations GTM in Australia

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started.

The UKG Services team is a leading provider of workforce management (WFM) and human capital management (HCM) solutions. Our comprehensive suite of services includes implementation, consulting, training, and support. All designed to help organisations optimise their workforce strategies and achieve operational excellence.

At UKG, you get more than just a job. You get to work with purpose. We are committed to delivering innovative solutions that empower businesses to manage their most valuable asset—people.

About the role

Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

As the Senior Director of Operations – Go To Market, you will play a pivotal role in driving operational excellence across the APAC region through supporting the successful deployment of our go-to-market initiatives while maintaining alignment with business goals and objectives.

Reporting directly to the Managing Director, you will oversee the operations of key go-to-market functions, including Presales, Partner and Alliances, Bids, and Customer Success Management. You will be responsible for optimizing processes, managing cross-functional teams, and ensuring seamless execution of strategies that drive growth and operational efficiency.

This role offers an exciting opportunity to be a key driver of success within a growing SaaS company, leading operations that directly impact business outcomes across the APAC region. If you’re a seasoned GTM operations leader with a passion for growth, strategy, and team development, we’d love to hear from you.

Your Responsibilities

• Lead the operational strategy for the Go-To-Market functions, ensuring alignment with company-wide objectives and regional growth targets.

• Oversee the daily operations of Presales, Partner and Alliances, Bids, and Customer Success teams, ensuring smooth, efficient, and effective execution.

• Work closely with the Managing Director to develop and implement operational frameworks and processes that support the growth and scale of the business.

• Build, mentor, and lead high-performing teams across various operational functions to drive performance, engagement, and continuous improvement.

• Define and track key performance metrics across go-to-market operations, providing timely analysis and reporting to senior leadership.

• Ensure optimal collaboration between Sales, Marketing, and Operations to drive customer acquisition, retention, and overall market penetration.

• Spearhead operational improvements and best practices, driving efficiency, cost-effectiveness, and scalability.

• Support the development of go-to-market strategies by providing insights into operational capabilities, resource requirements, and potential risks.

• Facilitate cross-functional collaboration with global and regional teams to ensure consistency and alignment in operational execution.

• Manage budgeting, forecasting, and resource allocation for operational teams across the region, ensuring strategic alignment and cost optimization.

Required Qualifications

• Proven experience in senior operational leadership roles, ideally within a SaaS or technology-driven organization.

• Extensive experience managing go-to-market functions such as Presales, Partner and Alliances, Bids, and Customer Success.

• Strong understanding of operational best practices and the ability to execute complex strategies across multiple functions and geographies.

• Demonstrated experience leading diverse teams, fostering a culture of high performance, collaboration, and accountability.

• Exceptional communication skills with the ability to influence and collaborate with senior leadership, cross-functional teams, and external stakeholders.

• Strong analytical skills with the ability to drive decisions based on data and operational insights.

• Proven track record of driving operational efficiencies, improving business processes, and scaling operations within a fast-growing organization.

• Experience in budgeting, forecasting, and resource management at a regional scale.

• Bachelor’s degree in Business, Operations, or a related field; MBA or equivalent is a plus.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

Disability Accommodation 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com . 

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.