Site Learning & Development Manager, AU Ops L&D in Melbourne, Australia

Description

At Amazon, we’re working to be the most customer-centric company on earth. As a Site Training/Learning Manager (also known as a Learning Area Manager), you will have the opportunity to lead the Training and Learning & Development space at our site in Cranbourne, Melbourne. This is a permanent role which is an active member of the site leadership team reporting to the Australia Learning Manager, with visibility and potential to support network initiatives. In this role you will drive and support site performance and have a strong ability to influence without authority.

To be successful in this role, you will have a customer centric mindset coupled with strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing or training and execute using a strong hands-on approach.

Key job responsibilities

• Be a trusted partner with the operations teams, support functions and Learning departments to ensure a high standard of safety, quality, productivity and customer experience

• Create, manage and implement standardised training programs ensuring they are consistently implemented, tracked and recorded

• Track and communicate Learning progress at a local and network level

• Lead a team of Training Coordinators, including their development & performance

• Oversee Forklift Verification Programme and ensure documentation is compliant and up to date

• Analyse data to suggest improvements for training & operations and drive continuous improvement activities

• The ability to be comfortable with high volume workload and not be afraid to “roll up your sleeves” including jumping into some of our warehouse roles on a regular basis

All the while, you’ll keep your eyes on the prize: building up a growing team and cementing Amazon’s wider Operations as a great place to work. In the process you’ll show deep understanding of the unique challenges faced by customer-facing, highly interactive teams like these, and support their interests accordingly.

Basic Qualifications

• Degree in a related discipline (Business, Human Resources etc.) or two years of Amazon experience

• Demonstrated experience in coaching and development of employees

• Prior experience working with and delivering training & information to employees

• Strong analytical skills and ability to interpret data

• Ability to work at pace and with ambiguity

• Effective time management skills with the ability to prioritise and work to tight deadlines

• Strong communication skills across all levels of the organisation

• Experience developing & implementing department goals & strategies based on organisational strategies

Preferred Qualifications

• Experience leading a team of between 1-8 hourly team members (including day to day activities and ongoing development)

• Resume that shows steady progression and ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.

• Desire to thrive in a dynamic, growing environment.

• Previous Kaizen/Continuous Improvement experience.

• Cert IV in Training & Assessment would be advantageous

• Supporting training within a site with a large amount of forklift activity

Remember, this is just a guide – if you see something you can’t tick off… good, we can help you learn here! We value your passion to discover, invent, simplify and build. All you need is a passion and desire to be part of one of the fastest growing businesses in Australia.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.