Services Renewal Representative IV in BRISBANE, Australia

Job Description

If you have a couple of years under your belt in a sales environment, and are looking for a seasoned, supportive team with the capability and commitment to help you grow and be successful in your next role, this might just be the role for you.

Your previous successes have come from building strong and lasting customer relationships,

To be successful in this role, you will pride yourself on nurturing and building relationships.

This is an exciting opportunity to join our Premier Support Renewals team and work with a wide range of customers across the Oracle product offering.

You will report to the Senior Director, Support Renewals Australia, and be part of an established, experienced team with the capability and commitment to help you grow and be successful.

Through your superior customer relationship skills you will develop and maintain business relationships within designated accounts to maximize clients use of the support services available and customer satisfaction while protecting and enhancing support revenue streams.

Career Level – IC4

Responsibilities

You will be responsible for client retention and renewals through :

• Growing and nurturing client relationships with Named/Enterprise accounts; maximising revenue, minimising attrition & backlog

• Positioning the value of support to each customer to protect & grow support revenue streams

• Encourage customers to maintain software currency, refresh their hardware and migrate to Oracle Cloud products

• Preparation of annual support renewal orders in accordance with customer contracts and business practices.

• Accurate sales forecasts

• Work closely with partners where required to maximise renewals

• Leverage and align with all relevant stakeholders within Oracle to facilitate timely and compliant renewals

• Resolve debtors issues on support renewal invoices where they relate to support issues

• Responsible for processing of license migrations, assignments, legal name changes etc within designated territory

• Work with license sales teams to maximize XLOB opportunities

• Onsite customer visits where necessary

Relevant Training and Experience

• Previous exposure to a B2B sales and/or Account Management environment, preferably in an IT related industry

• Proven sales / account management record

• Outstanding communication coupled with excellent time management and organizational skills.

• Demonstrated Customer Service skills

• Contracts negotiation experience

• Proven analytical, negotiation and problem solving skills

• Competency with Excel, Word & systems

• Confidence to engage in all areas of the business

• Ability to travel where required

#LI-DNI

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer