Service Sales Manager – West Region

Overview

POSITION SUMMARY

MEPPI’s Critical Power Solutions Division (CPSD) is looking for a Service Sales Manager in the Mid West Region to manage the sales activity and supports the account strategy and overall relationship for service sales for mid-market accounts to achieve CPSD’s service bookings, revenue, market share and profit objectives. In addition, the successful candidate will grow CPSD’s service business by proactively selling service contracts and additional services to new and existing customers. Manages relationships with channel partners, consultants, contractors, resellers and distributors as appropriate in support of end users to achieve maximum market penetration of the Division’s service products

ESSENTIAL FUNCTIONS

• Sales – Sells directly to existing and potential accounts to introduce and close sales of service products. Develops and implements sales strategies and supporting tactics including direct sales and channel management for service products to achieve CPSD’s service bookings, revenue, market share and profit objectives. Develops and implements strategies to secure long-term customer commitments. Proactively works within the sales channel to assess customer’s business needs for service. Develops and negotiates contracts. Manages competitive pricing. Ensures timely preparation and delivery of appropriate proposals/quotes, contracts, products and services.
• Customer Relationship Management – Establishes and maintains CPSD’s relationship with a group of existing and new customers with a focus on continuous account growth and expansion for service sales. Acts as the interface between the customer and all relevant internal departments including sales, production, service and support to ensure timely and successful delivery of all service products. Maintains excellent working relationships while furthering the goals and positive professional image of the Company with all customers, vendors and MEPPI divisions.
• Other Relationship Management — Establishes and maintains CPSD’s relationship with manufacturing representatives, channel partners, consultants, contractors, resellers and distributors when required to increase sales and enhance relationships with existing or new customers. Acts as the interface between these individuals and the service department to ensure timely and successful sales, delivery, and operation of service products.
• Research, Planning and Forecasting – Develops timely and accurate budgets and forecasts (revenue, profitability and volume) and related reports (inclusive of sales/marketing activities) for assigned accounts. Continuously monitors performance and recommends adjustments to forecasts as necessary and at least monthly. Also ensures forecast database for territory is accurate and up to date. Analyzes market statistics, trends and customer and competitor actions to determine impact on CPSD plans and ability to meet objectives. Supports and suggests recommendations for improvement or change in policy, product and/or procedures to the National Sales Manager, as appropriate.
• Financial Management – Manages all commercial aspects of existing accounts including leading negotiation of commercial terms and conditions to acceptable positions as per contracts manager recommendations as inside sales coordinator needs.
• Supports and assists the National Sales Manager as needed.

QUALIFICATIONS

• Bachelor’s degree in business or electrical engineering with a minimum 2 years of professional work experience including selling power quality products or services or equivalent education and experience.
• Broad knowledge of selling service products.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven track record of building strong working relationships and executing across all functions and levels of an organization
• Well-developed analytical, negotiation and customer service skills
• Excellent attention to detail, a commitment to quality, results driven, and customer focused
• Strong team-orientation and individual presence
• Developed computer skills, with emphasis on MS Office products Experience with SalesForce or other CRM is preferred