Service Manager

Job title:

Service Manager

Company

European Dynamics

Job description

We currently have a vacancy for a Service Manager fluent in English, to offer his/her services as an expert who will be based in Belgium. The work will be carried out either in the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client’s IT team on site.Your tasks

• Define, develop, and review the high-level migration plans to address the gaps between the current and future state;
• Support the ITSM’s transition towards the ITIL 4’s best practices;
• Maintain and/or contribute to the ITAM procedures and processes for effective software lifecycle management;
• Provide support on the design, development, and administration of the IT Asset Management program;
• Take responsibility in IT request management process, propose improvements, and monitor its daily operations;
• Participate and contribute to meetings with client, contractors, Member State and/or other partners.

Requirements

• University degree combined with relevant IT professional experience of 11 years;
• Expertise in Service Management and hands-on experience with service management tools;
• Experience in Asset management & license management;
• Experience in large scale service support, service delivery and business continuity;
• Good technical knowledge in project aspects;
• Good knowledge of ITIL, CMMI, SLA, OLA and SMT;
• Experience with DevSecOps Methodology;
• Ability to produce minutes, notes, service level agreements, terms of collaboration,planning schedules;
• Prior experience with customs and/or taxation applications is an asset;
• Excellent command of the English language.

BenefitsIf you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference (94888/09/24) .We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.EUROPEAN DYNAMICS (ED) (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company’s recruitment opportunities, in line to the Policy.

Expected salary

Location

Brussel

Job date

Sun, 15 Sep 2024 22:55:10 GMT

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