Service Express Agent in Melbourne, Australia

Job Number 24168570

Job Category Rooms & Guest Services Operations

Location The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

The Westin is committed to empowering guests to enhance their well-being when they need it most – while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a GService Express Agent to feel empowered by career growth opportunities in a people-first environment.

Position Summary:

• Rise with the Guest Services team and support your team with general operational tasks.

• Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond.

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

• Handle general hotel enquiries, engage and inspire with guests through each guest experience.

• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail.

• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings.

• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately.

• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.

• Provide information to guests about room features, property amenities, and local areas of interest.

• May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.

• Assist guests with accessing internet and guestroom entertainment.

About You:

• Experience with OPERA property management system or similar.

• Relevant experience in a similar supervisory role.

• Working rights in Australia.

• Enthusiastic to escalate your career.

• Self-motivated, driven and energized in a fast-paced environment.

• Armed with smart solutions and a can-do attitude.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends .

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month .

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group.

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program.

• Opportunity to receive Employee Referral Incentives and get paid for working with your friend.

• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.

Westin Hotels and Resorts are part of Marriott International’s Premium portfolio, which has committed to putting people first for 90+ years. Apply now!

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.