Service Express Agent in Brisbane, Australia

Job Number 24147281

Job Category Rooms & Guest Services Operations

Location The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

What you can expect from this role:

• Attend to and triage internal and external guest requests, calls and emails & provide resolution as needed

• Accurately receive, record & relay messages

• Provide exceptional customer service

• Able to prioritise and manage high volume calls

Experience/Skills required for this role:

• Previous experience in a similar role preferably within a 4-5 Star Hotel advantageous

• Ability to work in a team environment

• Available to work a variety of shifts including mornings, late evenings, weekends and public holidays

• Effectively manage your time and follow instructions

• Enjoy a fast-paced hotel environment

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.