Service Desk Analyst

Job title:

Service Desk Analyst

Company

Pendragon

Job description

Service Desk AnalystSunderlandCompetitive, pension, critical illness pay, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.Reporting into the Service Desk Team Leader, the Service Desk Analyst will be responsible for providing quality technical support and customer service to all colleagues within the organisation. This role involves regular communication with manufacturers, third-party contacts, members of the wider IT Department, and store-based colleagues. Your primary focus will be to support all Lithia UK stores and support functions, ensuring seamless operations and quick resolutions.If you’re looking for a role that’s a blend of being fast-paced and challenging, with a culture that enables you to be yourself and enjoy the ride, you’ll feel right at home:Your Journey as a Service Desk Analyst:

• Provide exceptional support to colleagues across all communication channels, ensuring their needs are met with professionalism and care
• Offer expert technical support at a 1st line capacity, addressing a variety of issues promptly and efficiently
• Conduct thorough troubleshooting and triage for a wide range of technical issues, ensuring swift and effective resolution
• Maintain consistently accurate information within the IT Service Management system for all incidents and requests raised, ensuring data integrity
• Escalate tasks to other team members with clarity and precision, ensuring smooth handover and continuity of service
• Perform various administrative tasks, such as profile provisioning and deprovisioning, with meticulous attention to detail

Are You Ready to Embrace the Challenge? We’re looking for someone who has:

• IT related certifications (preferred, not required)
• Previous experience delivering excellent customer service through a variety of platforms e.g. face-to-face, phone and email
• Sound knowledge of Office 365 applications, including Outlook, Excel, Word, and Windows OS
• A passion for learning and a willingness to engage in self-development within a fast-faced environment
• Exceptional diary management, planning and organisation skills with the ability to prioritise their workload

At Pendragon, Together, We’re Unstoppable:Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.Embrace the Gift of Movement:We are dedicated to igniting the spark of movement and exploration. Our teams empower millions to experience the thrill of discovering new horizons, connecting with others, and embracing life’s fullest potential. Join us and seize the chance to make a real impact whilst embracing change and adapting to a world of endless possibilities.Diversity is Our Strength:Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.

Expected salary

Location

Sunderland

Job date

Sat, 27 Jul 2024 01:05:49 GMT

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