Service Desk Analyst

Job title:

Service Desk Analyst

Company

Gold Group

Job description

Do you want to be part of a very exciting and rewarding opportunity to design and develop technical solutions to support a number of key government agencies?Do you want to be part of a team who provide leading edge secure solutions for customers in defence, blue light, science/medical and other industry research departments often within Universities?If you are passionate about technology and innovation with a strong desire to understand how different technologies operate and want to test your abilities then I am keen to talk to you!A typical breakdown of your role would be:

• Acting as an initial point of contact for external and internal customers providing support to users;

• Ensuring that all communications to the Desk, phone calls, e-mails etc. are answered promptly and in a professional and courteous manner.

• Responding to requests for support by identifying, registering and categorising incidents

• Identifying and communicating ideas for improvements in quality and/or efficiency

• Resolve issues at first call using standard operating procedures and knowledge base

• Troubleshooting and resolving basic technical issues

What skills and experience do you need?From an experience perspective we are looking for a minimum of 1 – 2 years’ experience working in a customer support type environment.Essential skills:

• Excellent customer Service communication skills (both verbal & written)

• Ability to obtain Government Security Clearance (SC) with no restrictions.

• IT support skills * Microsoft Office suite

• Windows 10 and Microsoft Server 2016-2019

• Active Directory and User Account management

• General knowledge of basic software installation and network hardware (Desirable)

• General knowledge of desktop computing

• Ability to troubleshoot technical support issues

This is a shift based role that ensures we can provide our customers with a 24x7x365 service. Due to the nature of the comapny you will need to be able to obtain secruity clearance.What’s in it for you?You will be joining an exciting and growing company that operate with very exciting customers and partners. Your benefits include, but are not limited to; * A competitive salary with discretionary bonuses * 20% Shift allowance * 20 working days holiday with additional time off between shift patterns * Additional holidays after 2 and 5 years’ Service * Subsidised Health Care Scheme * Internal first promotion scheme * Annual Professional and Training Development plan * Government Pension Scheme, matching contributions up to 10% * Perkbox employee incentive Scheme * Social events and gatherings * Recommend a friend scheme paying up to £1500 * Local food establishments * Cycle to work Scheme * Onsite parkingIf all of the above appeals to you, please do not hesitate and apply now!Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.Share this JobIf you are a human, ignore this field Create alertBy submitting your details you agree to ourSimilar JobsWest London NegotiableJob Title: Production & In-Service Support Engineering LeadLocation: W.London Key Skills: Systems, ISS and Production, Electronics or MechanicalAre you a meticulous Production & In-Service Support Engineer with a passion for precision and excellence? Are you …Warminster NegotiableJob Title: IT Infrastructure Engineer Location: WarminsterSalary: £DOE – We are booking interviews now! Please contact Hannah Vincent for a slot! 01342 330 538 Key Skills: VMware, vSphere, Red Hat, Linux, Agile, ITIL, ESXI, VCentre, Deployment, Oracle, Posgres, RAC, …Preston £54793 – £60326 per annumAirworthiness EngineerWarton – Hybrid Working£54,793 – £60,326 + Overtime + Benefits: 14% pension, 25 days holiday, free shares and more! What the role of the Airworthiness Engineer entails:Some of the main duties of the Airworthiness Engineer will include:Independen…Prestwick £53569 – £65473 per annumAirworthiness EngineerPrestwick – Hybrid Working£53,569 – £65,473 + Overtime + Benefits: 14% pension, 25 days holiday, free shares and more! What the role of the Airworthiness Engineer entails:Some of the main duties of the Airworthiness Engineer will include:Indepen…Dorset £45000 – £50000 per annum + + Benefits PackageNaval Architect £45,000 – £50,000 + Benefits Dorset The successful candidate must be able to achieve full SC (Security Clearance) so a UK Passport holder is required. As a Naval Architect, you will be working on small boat design within a multi-functional team parti…Bristol NegotiableJob Title: Embedded Software EngineerLocation: BristolSalary: up to £70 per hour – We are booking interviews next week! Please call or email for a slot Join Our Client’s Team as an Embedded Software Engineer! Are you an Embedded Software Engineer with a passion for p…Bristol £50000 – £61500 per annumSystems EngineerBristol – Hybrid + Travel to Cumbria 2x per fortnight£50,000 – £61,500 + Overtime + Benefits: 14% pension, 25 days holiday, free shares and more! What the role of the Systems Engineer entails:Some of the main duties of the Systems Engineer will includ…Portsmouth £50000 – £60000 per annumNaval ArchitectPortsmouth – flexible working pattern to be discussed case-by-case£50,000 – £60,000 + Overtime + Benefits: 14% pension, 25 days holiday, free shares and more!BriefThis role will provide you with the chance to work on submarines at all stages of the pro…

Expected salary

£26000 – 30000 per year

Location

Swindon

Job date

Tue, 13 Aug 2024 22:37:26 GMT

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