Service Desk Administrator

Job title:

Service Desk Administrator

Company

Morgan McKinley

Job description

Morgan McKinley has partnered with an Transport Infrastructure client that is looking to hire a Service Desk Administrator to join their systems team.In this role, you will monitor helpdesk tickets, provide first-line IT support, and escalate issues when necessary to ensure smooth IT operations. You’ll work closely with internal teams and third-party vendors to maintain system efficiency.Key Responsibilities:
✔ Monitor and manage IT helpdesk tickets.
✔ Provide first-line technical support.
✔ Escalate and assign unresolved queries.
✔ Maintain system documentation and daily checks.Requirements:
✔ Degree in Computer Science or related field.
✔ 2+ years of helpdesk/IT operations experience.
✔ Knowledge of networking, Windows OS, and Office 365.
✔ Experience with ITIL frameworks is a plus.If the above matches you, please apply or reach out directly.

Expected salary

Location

Dublin

Job date

Fri, 28 Feb 2025 06:56:34 GMT

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