Service Delivery Manager
Livestock Information
Do you have in depth knowledge of cloud computing on the Azure platform?Have you got experience of working within a SIAM service model?Can you demonstrate strong project management skills?If so, we’d love to hear from you!At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.As a Service Delivery Manager at LI, you will sit at the heart of a multi-vendor support model, each day will revolve around more than just successful delivery of support outcomes – it’s a continuous drive to elevate support across the business from the Service Desk right through to our Dev Teams and Product Owners, ensuring superior service for our customers hitting and exceeding out support targets.Your daily navigation involves steering our services in harmony with the highest industry standards such as ITIL V4, ISO 27001 and ISO 20000. Get ready for a day brimming with vitality, where, as the Service Support Manager, you inject every moment with dynamism, seamlessly meeting support needs, and relentlessly pushing for improvement!ResponsibilitiesService Design and Transition:
Service Operation:
Continuous Improvement:
Vendor and Stakeholder Management:
Security and Compliance:
RequirementsWe are looking for someone with:
BenefitsAs an LI employee, you will be entitled to our company benefits which include:
The salary for this role is £50,000-£60,000.Application and Interview ProcessTo apply for this role, you will need to submit a CV and answer some pre-screening questions.The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. All interviews will be conducted fully remotely via MS Teams.If we need to make a reasonable adjustment so that you can complete your application, please contact us as soon as possible by emailing talent@livestockinformation.org.uk to discuss your needs.Diversity statementAt Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.Livestock Information Ltd. cannot sponsor work visas at this time.Livestock Information Ltd. Does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.Livestock Information Ltd. Does not accept unsolicited CVs from any source other than directly from a candidate. Any unsolicited CV’s not originating directly from a candidate and sent to Livestock Information Ltd or any Livestock Information Ltd employees, including unsolicited CVs sent to a Livestock Information Ltd mailing address or email address, are rejected. Livestock Information Ltd will NOT pay a fee for any placement resulting from the receipt of an unsolicited CV. Livestock Information Ltd considers any candidate for whom the recruiter has submitted an unsolicited CV referred by the company free of any fees.
£50000 – 60000 per year
United Kingdom
Sat, 27 Apr 2024 22:15:29 GMT
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