Service Delivery Manager

Job title:

Service Delivery Manager

Company

Codec

Job description

Service Delivery ManagerDepartment: AzureEmployment Type: Full TimeLocation: DublinDescriptionWe are currently recruiting a Service Delivery Manager to join the Azure Team and lead on our Azure Cloud Infrastructure & Security, and Data & AI projects.As an experienced and seasoned Service Delivery Manager, you’ll work with us and the wider Codec team, and our customers closely. This role is a hybrid role, meaning the location of the work will be a combination of remote working, onsite with the client and working from the Codec office.The Service Delivery Manager is responsible for leading Azure Cloud Infrastructure & Security projects and our Data & AI project development phases, delivery of investigations, detailed scoping, concept design, stakeholder to ensure high quality and effective delivery of projects.Key ResponsibilitiesKey responsibilities:

• Manage large and more complex infrastructure projects and be responsible for multiple projects with several customers in parallel.
• Develop and implement Customer engagement plans to ensure effective stakeholder consultation in the development phase of projects
• Maintain project data, planning and forecasting in Codec’s PM tool Projector.
• Manage all aspects of the projects from pre-sales through implementation and handover to operational support.
• Provide a single point of accountability as the primary point of contact for the projects.
• Deliver regular project monitoring and reporting progress to the Azure Head of Operations Manager and ensure that projects are implemented to agreed time, cost and quality and are consistent with the Customer requirements
• Identify and manage inter-dependencies with other projects.
• Work with the internal Codec Governance structures, including the Resource Management Office (RMO) and Senior Leadership Team in addressing client engagement considerations in a respectful and timely manner, and ensuring that the organisation maintains a positive image and provides high-quality services

· Be accountable for the delivery of assigned work, quality, integrity and validity of the services provided.

• Formulate and update project plans and maintain project schedules.
• Identify, document and manage project risks, assumptions, issues & dependencies (RAID) implementing mitigating actions to address same.
• Report project progress in line with organisation policies and procedures.
• Estimate project costs as required.
• Achieve all project quality gates.
• Manage project milestones and deliverables.
• Manage project resources.

Skills, Knowledge and ExpertiseRequired Experience:

• 5+ years’ experience in a similar role as a Service Delivery Manager role with Project Management experience.
• Project management qualification – Prince2 Practitioner/PMP.
• Experience working in large enterprise organisations, delivering infrastructure projects, preferably within the IT industry.
• Experience with Azure Cloud Infrastructure & Security projects or Data & AI projects is essential.
• Demonstrated experience in the delivery of projects to agreed scope, budget and schedule.
• Management of cross-functional project teams.
• Proficient in MS Project
• Experience operating in an agile, waterfall and Hybrid project management style.
• Experience using Projector, or other Professional Services automation tools, is preferred but not essential.

Required Skills:

• Results driven.
• Expert in planning and ability to multi-task and work to tight deadlines.
• Great customer care and interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple stakeholders.

About CodecFounded in Dublin in 1985, Codec was from the outset a company which sought to bring efficiency and transformation through best use of technology. With a combination of steady organic growth and a number of successful acquisitions across Europe, Codec has grown to become a full stack technology partner for a wide range of companies in the public and private sectors.Though originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.This company is an equal opportunities employer.

Expected salary

Location

Dublin

Job date

Sat, 05 Apr 2025 02:15:26 GMT

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