Service Delivery Coordinator in Sydney, Australia

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

The role of Resource/Service Scheduler plays a critical part within our service team, it is a fast-paced role that works across and with several teams to get resources and resolves for our customers. This role will draw on your excellent customer service skills, organisational and problem-solving skills, your sense of urgency and ability to communicate effectively with stakeholders and customers alike.

Working directly with our customers, engineering and operations teams, you will be coordinating and scheduling short and long-term planning of resources for preventative maintenance or urgent fixes that have been requested from customers. This involves taking in calls for reactive requests, scheduling and dispatching Engineers, essential services management, raising job orders, data entry and integrity, providing exceptional customer service over the phone and email, ensuring requests have been rectified in sufficient time and all the while keeping clients up to date.

What can you expect:

• Based in North Ryde, with free onsite parking or close to transport.

• Flexible and hybrid working environment.

• Full time role, working with a great and supportive team.

• Attractive salary package, benefit and even staff discount on Philips products

• Long term career growth opportunities and development

You’re the right fit if:

• First of all, you pride yourself on your customer service skills and approach your work with a sense of urgency with each interaction where you are able to coordinate and negotiate for best customer experience and outcomes.

• You will have previously held a focused customer service, coordinator position which has been fast paced such like high volume call centre, loan equipment or previous services scheduler experience would be great.

• Excellent organisation and time management, have a sense of urgency and able to prioritize and reprioritize throughout your day.

• Great Stakeholder engagement skills, you build strong relationships with different teams and customers to enhance collaboration and outcomes.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.