We are seeking a highly skilled and experienced Senior User Experience Researcher to join our dynamic UX team. In this role, you will play a pivotal part in shaping the future of Codecademy’s user experiences. You will lead and execute comprehensive research studies, provide actionable insights, and help drive strategic decisions to enhance our platform’s usability and effectiveness.
Opportunity Highlights:
Authoring Studies: Design and develop research studies using a variety of methods that align with Codecademy’s strategic goals, ensuring they address key user experience questions and deliver valuable insights.
Conducting Qualitative Research: Identify and recruit diverse participants who represent our user base, ensuring a range of perspectives and experiences are included in the research. Manage the logistics of research sessions, including scheduling, coordinating with participants, and ensuring smooth execution of studies. Conduct moderated and unmoderated sessions and analyze results to uncover deep insights about users’ experiences, needs, and pain points.
Conducting Quantitative Research: Experience collecting, analyzing and interpreting quantitative data. Work with our Data Science team to obtain actionable insights and inform Product and Design decisions.
Analyzing and Documenting Results: Accurately document observations, user feedback, and key findings from research sessions to ensure comprehensive and reliable data collection. Synthesize and analyze this data to derive actionable insights and recommendations. Create detailed reports and presentations to communicate findings to stakeholders. Maintain organized and thorough documentation of research processes, methodologies, and results to ensure transparency and reproducibility.
Defining and Evangelizing Research Practices: Contribute to the development and promotion of best practices in UX research within Codecademy. Advocate for user-centered design principles and methodologies across the organization.
Collaborating with UX Team and Stakeholders: Work closely with our UX team and other stakeholders to integrate research findings into product development, ensuring a user-centered approach is maintained throughout the design and development process.
Skills & Qualifications
Minimum of 5 years of experience in User Experience Research, with a proven track record of leading and executing research studies in a tech or educational context.
Bachelor’s degree in Psychology, Human-Computer Interaction (HCI), Anthropology, Design, Computer Science or a related field
Expertise in qualitative and quantitative research methods, including user interviews, usability testing, surveys, and data analysis. Proficiency with research tools and software.
Knowledgeable about a variety of UX Research and Data tools.
Should be familiar with moderated and unmoderated testing platforms, survey platforms, data insights and visualization tools.
Excellent verbal and written communication skills, with the ability to clearly articulate research findings and insights to both technical and non-technical stakeholders. Ability to create compelling documentation of your conclusions.
Ability to understand the context, perspectives, needs and emotion of our learners in order to derive more insightful findings.
Strong collaborative skills, with a demonstrated ability to work effectively with cross-functional teams in a remote work environment.
Strong analytical and problem-solving skills, with a keen eye for detail and a passion for understanding user behavior.
Bonus Skills:
Master’s Degree/specialized courses in UX Research or extensive experience in a relevant industry (Start-up, SaaS, Education Tech)
Familiarity with prototyping and UI design, specifically on Figma, is preferred.
Basic understanding of computer science, front-end or back-end development is a bonus.
Target base salary range for this job requisition is anticipated to be $115,000 to $143,000 annualized.
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