Senior Technical Writer I at Alkami Technology

Senior Technical Writer I

• Full-Time
• United States
• Corporate Office Plano, TX 75024, USA

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 18.6M users.

As a remote-first company, this position can sit in Plano, TX or remote in the US.

Position Overview:

Are you a fit? Alkami is looking to hire a talented and highly skilled Senior Technical Writer I, to be an integral part of the Technical Writing team and report to the Manager of Technical Writing.

The ideal candidate will possess strong technical writing skills, be very comfortable , interacting with people, be highly organized, and be able to deliver high-quality written deliverables under tight deadlines in a fast-paced, software development environment.

Attention to detail comes naturally to this person who will ensure all content provides clarity and accuracy, conveys the proper voice, and aligns with our internal style guide. The selected person will recognize the value of relationships, develop and nurture his or her own professional relationships with a broad spectrum of people from across the organization, and be able to successfully influence others when needed.

You will quickly and efficiently produce accurate and timely documentation that contributes to the overall success of our products. You will join a team that works collaboratively with training and development specialists, product managers, and usability experts to make our products easier to understand and use.

Key Responsibilities & Duties:

• Develop comprehensive documentation that meets organizational standards including templates and style guides, and maintain them.
• Get a deep understanding of products and features for your teams.
• Collaborate with SMEs to ensure that documentation deliverables (product guides and release notes) are written with accuracy.
• Work in Google Docs and a CCMS.
• Translate complex product information into clear, polished, and engaging content for the target audiences of both technical and non-technical users.
• Create effective graphics, flow charts, and diagrams for inclusion into documentation.
• Capture screenshots and modify them using SnagIt.
• Document existing processes and identify and recommend policy and process improvements.
• As a tenacious problem solver, you’ll manage projects and achieve goals in creative and effective ways.
• Write technical content focused on driving customer success and enablement.
• Work in a fast-paced environment with frequent release cycles.
• Be a role model for junior writers.
• Publish documents to our internal client portal.

Qualifications:

• B.A. degree in writing, journalism, or technical writing or equivalent work experience required
• A minimum of 6 years’ work experience in technical writing at the enterprise level, including collaborative writing experience
• BankTech, SaaS and/or Fintech Industry experience required, ideally with a minimum of 4 years of experience
• Competency in Atlassian software development and collaboration tools, with a comprehensive knowledge of how to work, query, and filter in Jira, and how to document in Confluence.
• Ability to multi-task and manage simultaneous priorities (project management skills)
• Experienced at editing and peer reviews
• Comfortable working with Google Docs and with the Google Developer Style Guide
• Curious and voracious learner
• Understanding of topic-based writing

Desired Skills:

• Experience with one or more of the following: Commercial Banking, Fraud and Security (Digital Banking), Data Insights, Mobile banking
• Familiarity with Component Content Management Systems, a plus if you’ve been through a migration
• Experience with API and SDK documentation

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. [84,800-127,200]

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.